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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Creating a positive new visitor experience as we re-open our doors.The Royal Borough of Kensington and Chelsea owns and operates two of the most important house-museums in London: Leighton House, the former studio-house of the Victorian artist Frederic, Lord Leighton, which is currently undergoing an £8 million refurbishment; and Sambourne House, a rare example of the House Beautiful style of the late nineteenth century. We are working towards a major reopening in October, when we will offer an enhanced visitor experience, including a new café space, Learning Centre and additional exhibition galleries.The Role:In this new role, youll look after the day-to-day operation of the two properties, managing everything from ticketing and booking to safety and security. You will also redefine the visitor experience, devising new procedures, and training and managing around eight front-of-house staff plus volunteers to deliver them. Youll also lead by example, engaging with visitors and supporting your staff. Well look to you to keep things running smoothly and to ensure the highest standards of customer care.About You:Youre likely to have experience of working in customer service at a visitor attraction - ideally a museum or heritage site. This should include some responsibility for building management and team management. The ability to motivate, train and inspire others is key. Highly organised with good attention to detail, youll be able to prioritise your own workload and work as part of a team. Good written and spoken communication skills are essential. Some weekend working is required.Please apply online explaining how you meet the requirements set out in the person specification and job description. CVs alone will not be considered for this role.We reserve the right to close this vacancy early if we receive a high volume of suitable applicants.