Forex Electronic Trading Support Analyst

Job Description

Day-to-day Responsibilities: Application Monitoring and follow up: Coverage of below FX applications production implementation, troubleshooting and monitoring: Market access (connectivity, protocol definition issues, latency analysis) Algorithmic hedging(strategies, orders configuration, OR setup) Algorithmic (GTD, GTC) and OBO trading (stop, limit, call, fixings, linked orders) Pricing (Spot/Outright) Market making gateways (spot/outright/STP trading) Market taking platforms (liquidity sourcing) Positionmanagement and integration Booking flow and related coherence cache Client orders management platform Incident and Problem Management: Investigate incident root cause and provide workaround to traders on variety of issues, ranging from mispricing, misbooking,incorrect position, etc... Manage/Own P1/P2 incidents and problems end to end Communicates with internal users and management over incidents and post-mortems Ensures all support issues are correctly logged in the Bank incident management system with relevantdetails (downtime, slowness etc..) and ownership of their resolution Knowledge Management and Documentation: Documents support procedures on wiki Owns team knowledge base on wiki for all in-scope applications Provides support to end-users on how to use theapplication Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases Communicates a daily handover document to Follow-The-Sun support teams, where appropriate Continuous Service Level improvement: Contributesto capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future Ensures that all application support logs are fit for purpose,ie meaningful and actionable. Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools Maintenance and enhancements: Participates to release cycles for functionalvalidation on staging/preproduction and production environments - in particular for logs Review release and coordinate around deployment/post release checks Communicates Release Notes Project and specific tasks: Various project and smaller tasks are managedby the team, all related to support: most of the tasks are incident response, business request or maintenance Project are mainly related to new development where application support role is to make sure of the supportability, monitoring of the new tool, teamand user training Project can also include management application impact of database or MQ systems migration. Team is also responsible, from an IT perspective, for specific client onboarding on 3rd platform (Traiana Netlink), including go-live certification.IT Skills: Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover, Fixings, etc... Good knowledge of main application failure scenarios in a complex IT architecture,from both functional and technical perspective Data querying: SQL Server, Oracle OS usage: Windows, UNIX commands Scripting: Shell Python Market Data mechanisms/ communication protocols / messaging services: RMDS FIX TOF TCP / UDP TIBCO RV MQ Personal Attributes:Analysis and communication Ability to clearly explain technical issues Ability to work under pressure in a changing environment Capability to cope calmly with stressed users facing system issues Strong sense of issue ownership and business accountability Problemsolving minded Willingness to learn Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and longer term (participate to the definition of proper fix) Genuine interest in support Interest to work in financialIT and learn the business. Inquisitive mind Good personal organisation to follow up simultaneously a very large number of support issues Understand users need and convert them to IT realisable Flexibility/Adaptability