Food and Beverage Duty Manager

Job Description

What youll be doing: Food and Beverage Duty Manager32k basicLevy perks:On-going training & developmentMedicashHealthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)Exclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts -Up to 55% off cinema ticketsHealth & wellbeing discounts -Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts -Discounts for holiday companies such as TUI and ExpediaShopping discounts -Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

• Meals on duty
• Travel Loan (after 3 months service)
• Vodaphone discounts
• Employee Assistance Programme
• 3 days additional leave, following return from Maternity
• Day off for Babies first birthday
• Holiday Purchase scheme
• Professional subscriptions

Role based at the world famous Stamford Bridge!Levy UK are looking for a fantastic F&B Duty Manager at Chelsea football club.Overall Purpose of the Role

• To assist the Operations team in delivering operational efficiency, planning and presentation of the food and beverage offer to Chelsea FC guests on match days and non-match days
• To support the business in the following areas across the CFC estate; Retail catering, Chelsea Health Club, Frankies Sports Bar and Grill, Tea bar, Under the Bridge and Kingsmeadow stadium
• Assisting the Operations team in ensuring all standards are achieved on non-match days and match days to the required standard
• To support the team in achieving and where possible exceeding the budget. To supervise the day to day hospitality setup team and ensure all hospitality areas of the stadium are ready for match days and event days
• Liaising with the Deputy Head of Hospitality to deliver best practice, to drive, change and constantly deliver the business objectives
• To provide strong leadership whilst delivering and managing the Hospitality Operations function and working with the Levy UK team to support any technical initiatives launched at Chelsea FC
• To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue

Operations

• To ensure that all company quality standards in every aspect of the operation are always adhered to
• To effectively communicate company standards to your team and monitor adherence to these standards. Deliver effective, motivational and informative pre-shift briefings to team members
• To ensure that the opening and closing procedures of the department are adhered to at all times
• To make certain that all on site documentation is completed to the agreed standard and timescale and that an effective system is in place for the filing, storage and retrieval of all document. This includes but is not limited to H&S sign offs, Duty Managerchecklists and other daily departmental sign offs that occur through the business.
• Actively deal with customer comments in a positive manner
• To lead by example and ensure members of the team wear the correct, full and clean uniform whilst on duty
• To respond to the pace of the business; remain productive during busy periods
• To report all maintenance issues and hazards as in the Company Health and Safety Manual.
• To build and maintain relationships with sponsors, contractors, partners, key clientele and suppliers as per the needs of the business
• To actively take lead on the events that are allocated to you by the Deputy Heads of Hospitality and Event Catering. This includes independently carrying out staffing plans, bespoke orders, attending pre conferences with the relevant stakeholders and liaisingwith suppliers directly to tailor an event to the client needs and deliver operational excellence.

Person Specification

• A high level of influencing and interpersonal skills, capable of working collaboratively with team members and managing stakeholders at all levels of the organisation
• Excellent skill set (beverage knowledge, technical organisation, time management)
• Understanding of production planning and optimising resources correctly
• Proven competence of using systems and / or technology to enhance the operation
• Passionate about food development and an eye for detail
• Self-motivated
• Highly confident and positive
• Proactive with a can do attitude

Team Leadership & Coaching

• Realises the potential in everyone
• Inspires others to deliver
• Is passionate about celebrating success
• Builds relationships on integrity, respect and trust
• Structured and approachable Collaboration and influencing
• Develops loyalty to Chelsea FC and Levy UK
• Displays best practices across the business
• Demonstrates contagious enthusiasm that rubs off on others Client and Customer
• Builds genuine partnerships with clients
• Listens and acts on what customers want
• True proprietor of the brand

Who we are:Levy UK + Ireland is the sports and hospitality sector ofCompass Group UK and Ireland.It is the market leader in the provision of legendary food and drink experiences at some of the UKs most significant sporting, arena, and leisure venues.Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Irelandcreates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients. As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include<a href="http://h