FI ecommerce support

Job Description

Job Description Day-to-day Responsibilities: Incident and Problem Management - Provides first level support for internal clients and second level for external clients - Communicates with internal users and management over incidents and post-mortems - Ensuresall support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution - Diagnoses issues: establishes their root case. - Initiates task force over critical incidents- Liaises with upstream and downstream systems support teams as appropriate Application Monitoring and follow up - Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams - Updates the relevantProduction KPIs Knowledge Management and Documentation - Owns team knowledge base on wiki for all in-scope applications - Provides support to end-users on how to use the application - Ensures regional support teams are trained as required for a follow-the-sunsupport model, in particular over new releases - Communicates a daily handover document to Follow-The-Sun support teams, where appropriate Continuous Service Level improvement - Contributes to capacity management of in-scope applications: proactively trackstrends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future - Ensures that all application support logs are fit for purpose, ie meaningful and actionable. - Actively seeks reduction of dependencyon manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools Maintenance and enhancements - Participates to release cycles for functional validation on staging/preproduction and production environments- in particular for logs - Review release and coordinate around deployment/post release checks - Communicates Release Notes to internal users and globally based client service desks - Liaises with the IT development teams to ensure enhancements and bug fixesare prioritised, and completed as appropriate - Takes part in release operations when required (eg. configuration changes). - Participates to DRP and BCP exercises Candidate Profile: Highly motivated with an ability to learn & master large and complex softwaresystems First class degree of top university Mathematical or/and IT background is preferred. Candidates with have relevant experience in a similar role, the majority of which gained within Front Office Trading will have preference. Experience in providingsupport as part of a team with practical understanding of the criticality of trading applications will be a plus point. The role focuses on a wide range of financial products and technologies. Hence candidates with additional finance background will be desirable.Mandatory requirements: - Excellent and knowledge of : o Any of FX, Rates, Commodities, Syndicate trading o Structured/Derivatives products - pricing, risk o SQL Skills - Good working knowledge of : o SQL Server, Oracle o Python scripting o TCP - Basic knowledgeof : o Windows, UNIX o BMC software (BladeLogic, Middleware and transaction management) o Digitec o Market Data mechanisms o Network o Distributed systems o TCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP Role-Specific Skills: Knowledge ofCapital Markets environments Good knowledge on financial services with a focus on Front Office and eCommerce Good functional knowledge on financial products : eg. Interest Rates. Bonds, FX, Treasury Basic knowledge on systems (Unix, Linux, Windows) Good knowledgeon Web application servers and portals Good Databases skills - SQL queries writing and analysis Good scripting skills (eg. Perl, Shell, Python) Practical understanding of production processes, including change and release management Good incident and problemmanagement skills, with knowledge of ITIL will be beneficial