Event Manager - Peppermint

Job Description

Riverside East : Internal Event ManagerLocation: Riverside East, Stratford, London Reports to:General Manager Rate of Pay: £32k Full TimeWho are we Peppermint provides high-performance festival bars and event solutions to the world’s best entertainment businesses and consumer brands. Our core business is operating festival bars, event bars, festival brandactivation and conjoined retail-led F & B solutions to the UK’s best sports events, festivals and outdoor events.Riverside East Peppermint Events are excited to offer a rare opportunity at their brand-new F&B Venue, Riverside East in Queen Elizabeth Park, London. Based in the heart of the iconic Olympic Park this venue will be re imagined to become amulti functioning destination F&B space, comprising of the large outside courtyard area which will host a range of events from fan zones to Sunday markets all year round with innovation such as self-service Beer Taps as well as a wide range of entertainment.Food offerings will be provided by a group of curated street food traders offering varied food options from the courtyard area. The indoor offering will come through a fully refurbished 2 storey café / restaurant space with the ground floor serving the variedpassing trade from dog walkers, runners and students with a grab-and-go and small but inspiring seated all day brunch style menu. Upstairs features a stunning internal space with a large roof Terrace overlooking the area, this will deliver both evening dining,weekend brunch and Sunday roasts as well as being a bookable space for events. The venue has a seated dining capacity of 260 and will be open all year round with a late license available as required. Being both a food and drink ledvenue with programmed entertainmentacross both indoor and outdoor spaces, this is a great spot for families, students and sports fans whilst also being a place for the community and a destination for foodies and coffee lovers. It will feature a large screen where live sport can be watched andhost fans before attending events at the Olympic Stadium, Copperbox arena, ABBA arena and other local attractions. The Role The Event Manager position is a dynamic role, and is split into three defined parts;Curating, procuring and organising public events Todeliver year-round exciting and engaging event programming, co-promotions to the venue.This involves planning (working closely with General Manager and Directors) and (working closely withthe Marketing Manager and Marketing Agency), coordinating and implementing a wide range of events at the venue, in our 1000+ capacity outdoor space, ‘The Yard’ and our terrace, restaurant and events spaces. You will take the lead on event programming acrossthe venue, finding the right mix with our marketing team on content that attracts our target audience. This is a mix of local communities and visitors. You will be capable of multitasking many different forms of programming, from meetings, conference and eventsenquiring (MCE), to a farmers and vintage markets, to DJs, movie nights and fan zones whilst looking ahead at seasonal and iconic event campaigns with the marketing team. You will actively manage live events and be responsible for coordinating staff acrossthe venue and liaising with clients to fulfil their needs during the event. Management of Conference & Event Bookings You will personally event coordinate commercial, corporate, and private conferences and events - working with event and entertainment partnersand promoters to collaborate on the venues content ideas. You willprovide an effective liaison between Riverside’s Conference and Events booking partner and the end customer, via the Riverside Management, FOH & BOH teams You will be responsible for allvenue show-rounds, managing the diary to coordinate and communicate these visits across the venue. You will ensure all sales administration is done effectively and accurately for all events to provide a seamless handover to the operations team through ownershipof the BEO processand ensuring all pre-event billing is accurately recorded. You willensure that our external sales partner are kept informed of the guests experience following the event so follow-up calls are informed and relevant for the guest.Handlingdirect booking enquiries Day to day, you will answer booking enquiries and assist customers with any queries, planning and creating memorable and successful events- requiring excellentorganisational skills, attention to detail, strong communication, and acreative edge. You will handle social and local booking enquiries, building relationships with park partners, neighbours and key stakeholders within Queen Elizabeth Olympic ParkOverview of Responsibilities:

• To diary manage the above, public events, C&E bookings and direct bookings.
• To deal with and action all correspondence received via email or telephone.
• To ensure a daily liaison plan is in place with sales, marketing and operational team members. Effective written and verbal communication and a strong attention to detail is key.
• To be the go-to at venue level for sponsors and client requests
• To ensure the highest level of customer care is always adhered to
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To maximise all sales opportunities / leads to support in achieving revenue targets
• To acquire a good knowledge of all products and services offered by the venue to advise individual customers
• To actively gain customer feedback, passing information gained on to relevant people
• To always look out for opportunities to develop our service through seeking continuous improvement and innovation.
• To be prepared to assist colleagues in a willing and positive manner, including assisting with other duties as required.
• To be prepared to attend all relevant training sessions and meetings.
• To always promote venues facilities and maintain a positive company image.

Operational Excellence:

To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.

To report health and safety issues to your line manager, including all accidents and near misses.

To promote good safety habits and methods of work.

To attend the weekly operations meeting and present events schedules and related planning materials to the team.Con