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Evening Resident Services Manager - Rehearsal Rooms

Savills
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Purpose of the RoleTo provide onsite lettings and property management services to a build residential development comprising 173 apartments in Rehearsal Rooms, North Acton.To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is atthe fore front of your mind, all issues are dealt with swiftly and in a professional manner.Key Responsibilities

  • Regular building patrols to ensure the building is in line with H&S requirements
  • Provide first class customer service to residents
  • Ensuring up to date resident communication via various channels including social media
  • Monitoring the resident services email inbox and actioning requests and enquiries as required
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Following up on lettings enquiries and undertaking apartment viewings
  • Meet and greet with new tenants; releasing keys, providing Welcome Packs and new tenancy information where required
  • Completing check in and check out inventory reports
  • Complete regular buildings walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
  • Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
  • Assist in maintaining the documentation on the Savills Compliance systems
Skills, Knowledge and Experience Strong interpersonal skills Proactive and dynamic taking ownership of all of core duties Accuracy and attention to detail Excellent communication skills displaying sensitivities to and understanding of residents needs Ability to handle multiple tasks Competent in using, Word and Outlook Flexible and cooperative at all times, working as a member of a Team Understanding the importance of achieving deadlines and ensuring quality output Use initiative and take responsibility for providing solutions To ensure confidentiality and security of all business, client and customer documentation/information Well-groomed and of smart appearance Dynamic approach, problem solving, well organized and ability to work well under pressure SIA Security Guarding licence is essentialWorking Hours4 on 4 off (12 hour shifts)7pm to 7amSalary£25,750 + (Up to 20% discretionary bonus)

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