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EUC Support Analyst

McGregor Boyall
Job LocationLondon
EducationNot Mentioned
Salary45,000 - 50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

EUC Support Analyst, Microsoft, User support, Trade Floor, Personable A firm within the financial sector is seeking a talented and hungry EUC Support Analyst who wants to learn, progress and provide an excellent service to the trade floor and wider user base.The role:The receipt of incoming service requests through various communication channelsThe prioritization of support calls based upon business impactThe resolution of support calls either via the telephone using remote tools or on-site desktop visit to an acceptable standard and within a suitable timeframeProvide Front and Back Office system technical support for trading floor and support function applications including all Reuters products, Bloomberg products, Tradeweb and ICAP apps( training will be provided)Setting realistic expectations for service delivery, communicating frequently with customers and providing technical expertise as requiredOffer 3rd level support for in depth fault analysis resulting in direct technical dialogue with internal application developers, support functions and external vendorsAnalysts will be available to work a flexible 8 hour shift between 7am and 7pm with an out of hours call rotaAnalysts are permitted to work offsite from home after initial training and knowledge transfer has been satisfactorily completed. The work from home provision is however flexible and at the business discretionWeekend work (overtime) may be requested to support moves and changes, as well as other project work.Technical Skills:

  • a few years of desktop support experience, trade floor experience is a plus but really not essential as training will be provided.
  • Exceptional written and verbal skills
  • Exceptional customer services skills
  • Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
  • Knowledge of incident ticketing applications e.g. Service Now
  • Good understanding of Microsoft Windows 10 and Office versions 2010 and 2016
  • An understanding of collaboration tools including Webex, MS Teams, Skype, Sharepoint etc
  • Understanding of trader telephony solutions (e.g. IPC)
  • Knowledge of network printer installation, setup and troubleshooting
  • Knowledge of virtualization technologies, especially Citrix
  • Microsoft System Center Configuration Manager experience is a plus
This position does work on a shift rota so one week in every four you get a full week at home working 11am till 7pm. The rest of the time you would be expected to be in the officeEUC Support Analyst, Microsoft, User support, Trade Floor, Personable McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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