EMEA Client Onboarding- Associate

Job Description

Job title: EMEA Client Onboarding Corporate Title: Associate Department: Operations Location: London Company overviewNomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three businessdivisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For furtherinformation about Nomura, visit www.nomura.comDepartment overview:The Client Onboarding team coordinates the onboard of all clients in EMEA covering the Global Markets and Investment Banking Sales teams. The team play a key role in helping to manage Entity data to ensure adherence to both Group and Client regulatory obligations.You will join an established team, focusing on delivering onboarding efficiency, regulatory adherence and exceptional client service. The team sits within Operations - Client Service Group.We are looking for an experienced Onboarding Associate, with SME Onboarding knowledge and excellent communication skills, who can build strong relationships both internally and externally to assist in facilitating the clients front to back onboarding experience.The ideal candidate will have a proven track record in driving enhancements to the client experience whilst creating internal efficiencies, and improving controls.Role description:

• Responsible for front to back Onboarding of new and existing clients
• Client case management, including updates and query resolution
• Confident in communicating with internal and external clients and forging strong professional relationships with broad range of stakeholders
• Regular meetings with line management and Sales, ensuring they understand the status of a clients request within the onboarding lifecycle
• Work closely with Regulatory teams to ensure limited impact to the business and clients in light of new regulatory initiatives.
• Identify areas for improvement and remediation and contribute to process control design
• On the job training will be provided by a team and management structure with years of industry experience and the successful candidate will have the opportunity to leverage that experience to deliver quick results.

Key objectives critical to success:

• Ability to manage high volume of requests, being flexible and dynamic in approach
• Confident in communicating with internal and external clients and forging strong professional relationships
• Ability to articulate key messages through all mediums and escalate potential risks in a timely manner
• Strong client interaction and impeccable professional standards are key
• Thorough understanding of the firms credit, legal and compliance requirements
• Thorough understandings of the regulatory environment, ensuring clients are compliant as applicable.

Skills, experience, qualifications and knowledge required

• Proven experience within Client Onboarding Operations - minimum 4 years
• Educated to degree level or in the absence of that have appropriate banking experience (5-10 years)
• Knowledge of all major asset classes: equity, fixed income, derivatives and their data characteristics
• Ability to navigate complex data and hierarchy structures
• Excellent communication skills - both verbal and written as well as presentation skills
• Client oriented, with the ability to communicate at all levels internally and externally
• A genuine interest in developing a thorough understanding of the business and of Nomuras clients, as well as taking a very proactive approach to the task in hand
• Strategic thinker with strong analytical and problem solving skills
• A team player, possessing ability to build relationships and partnerships
• Understand risk and control framework and be able to escalate effectively
• Track record in process enhancement and improvement
• Knowledge of ongoing regulatory demands
• Experience in handling large databases and strong SQL or query writing and programming skills, will be a benefit

Nomura competenciesTrusted Partner

• Understand clients needs and issues, and respond with high-quality proposals
• Acquire capabilities to perform ones responsibilities and contribute to being a Trusted Partner

Entrepreneurial leadership

• Produce new ideas that might challenge the status-quo or oneself

Teamwork Collaboration

• Seek advice from senior colleagues and utilize it for improved results
• Collaborate with members from relevant departments

Influence

• Contribute to the success of the organization both quantitatively and qualitatively, and act with awareness of the impact on others
• Serve as role model and provide guidance to junior employees

Integrity

• Have a good understanding of corporate philosophy, professional ethics, compliance, risk management, and code of conduct, and make decisions and take actions accordingly

Right to WorkThe UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who requirea Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified roleDiversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminateon the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or se