Duty Manager

Job Description

BardWood Support Services are now looking for Duty Manager for a well know client, that can demonstrate the confidence, experience, drive, flexibility, and determination to provide the highest standard of operational service within a busy environment. Theideal candidates will possess the skills to deliver an effective and efficient service to the client.The position requires you to have a high level of self-presentation, customer service & communication skills are essential along with a positive/helpful attitude.Job Role/Title: Duty ManagerPay Rate: £13 per hourLocation: LondonShift Pattern: 6 on / 3 off nights. Average 56 hours per weekTotal Hours: 56 hrs/week (can add more hours upon request)Skills needed:

• Possess the ability to work under pressure
• Effective Communicator
• Display a polite and professional attitude to internal and external guests
• Previous security experience in a B2B environment
• Proven ability team leader/supervisor in a multi site environment
• Professionalism
• Organising and Planning
• Interpersonal Skills
• Leadership
• Problem Solving
• Client Relationships
• Experienced in the use of e-mail, Word, Excel and PowerPoint

Duties and responsibilities :

• Be responsible for all operational colleagues and have a full understanding of the functions covered including - manned guarding, electronic solutions such as CCTV & access control, key holding, post room, reception and general business support
• To liaise and meet with customers and key clients on a regular basis to review & record contract performance ensure quality standards are consistently maintained, leading to contract retention
• To be responsible for manning levels of contracted, ad-hoc and special events as per customer requirements including, recruitment, screening and vetting with Administrators and Central Support ensuring that sufficient and suitable relief staff are available
• Through direct site visits ensure the safety & well-being of both customer staff & Corps colleagues are maintained including: 1) Mobile and/or on site patrols are carried out correctly, to schedule and required reports completed. 2) Assignment Instructionsmaintained accurately and up to date. 3) Welfare visits completed to schedule and colleague performance reviews and appraisals are completed in line with HR guidelines and advice. 4) Risk Assessments both Corps & customer available and up to date. 5) Health& Safety & Quality policies are adhered to and any incidents or discrepancies fully investigated and/or suggested areas for improvement are reported. 6) Equipment and vehicles are checked as per manufacturers guidelines and the relevant reports are submitted
• In conjunction with Central Support: 1) Provide assistance with ad-hoc blowouts, sickness and overtime requirements to ensure consistency of service is maintained. 2) Provide rostering details for a rolling 3-month period to ensure scheduled absence e.g.holidays are effectively managed. 3) Maintain colleague ID register such that all IDs remain current and in accordance with legislation and Corps policy.
• When responding to a CMC request, such as an alarm activation, your individual safety is the priority always follow correct procedure for alarm response ,use CorpsGuard or the approved alternative method of communication at all times, maintain contact withthe CMC or site colleagues, complete formal investigatory reports as soon as reasonably practical.
• Maintain all associated documents required for key holding i.e. Assignment Instructions, key receipts, risk assessments, contact details

NOTE - Weekend Day patrols, alarm response and unlocks/locks are completed by Duty Managers NOTE - these are the key elements of the role. You may be asked to undertake additional duties as and when required