Director of Residences - The Whiteley

Job Description

This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.Purpose of the RoleThe Director of Residences, The Whiteley, will be the lead of the Residential team managing the operational residential elements of the Estate, ensuring the provision of exceptional services and facilities is delivered throughout every aspect of the residentialoperation.A natural leader, the Director of Residences is responsible for the Residential Operations within the Managing Agent and contracted service partner activity and delivery across The Whiteley and will lead, manage, motivate, inspire, encourage and developthe management team and people to enable and allow them to confidently and consistently deliver an ever evolving best in class residential lifestyle experience at The Whiteley.A client and residential customer facing role taking responsibility for ensuring the delivery of all Residential operational property management services across The Whiteley development. The resident and customer will always remain as the focus - ensuringthat excellent quality and value is provided.The Director of Residences will work closely with the Estate Director and client team, serving as the public face of all operational Residential aspects of the day to day running of The Whiteley. As the overarching lead of the Managing Agent Operationalteam focussing on The Whiteley residential asset they will be responsible for providing the strategic direction and driving the performance of the Managing Agent Senior Leadership Team and managers to ensure best in class results.Day to day responsibility for the site Residential operations teams relating to all completed residential development and ensuring a positive interface is maintained with all future development works and asset handovers. Leading the operations and servicepartner teams to cover all specialisations which support the wider development of The Whiteley. All Residential aspects of The Whiteley will fall under the operational management of the Director of Residences.https://view/5426671/Key ResponsibilitiesLeadership & People Management Be a naturally engaging, articulate and positive leader who can drive outstanding performance through others, whether direct reports, the wider team or service partners. Understand and interpret the strategic goals and vision for The Whiteley. Lead, manage, motivate, inspire, encourage and develop your management team and people to enable and allow them to confidently and consistently deliver an ever evolving best in class residential lifestyle experience at The Whiteley. Develop the site team to ensure the delivery of excellent customer focused service. Clarify the best structure and service level for service partners. Ensure compliance with all relevant laws, legislation and obligations applicable to our sector. To act as the legally responsible person for the development. Take the lead role in the development of a customer focused delivery in respect of all aspects of services and facilities, developing a residential community lifestyle in all aspects of the estate. Ensure at all times that the team have the resources, support and advice needed to deliver a consistently excellent service. Put People first and lead by example, taking personal pride in everything that you do.Operational/Technical Overview Ensure the operations of The Whiteley residential estate are fit for purpose and all necessary plans and procedures are available and understood for handover. In conjunction with the Estate Director, prepare the Residential operations teams for occupation, with clear plans in place for timelines, pre handover support and operational readiness. Oversee and be responsible for the delivery of Residential operations across the The Whiteley estate through the operations teams.Operational/Technical - Property Management Understand and manage the successful implementation of Savills obligations within the Property Management Agreement for The Whiteley and identify, recommend and champion areas for improvement. Ensure that each asset is managed in a proactive and customer focused manner which exceeds client and occupant expectations and is ahead of benchmarked schemes in terms of the services and value that it offers. Develop, implement and maintain management systems for all buildings, facilities and public realm areas. Ensure compliance with the Property Management Agreement, KPIs and SLAs, industry best practices, RICS Professional Statement and statutory obligations. Oversee conformity with The Whiteley heritage obligations and other wider sustainability obligations. Deliver aspects of the place making initiatives, including team training, motivation and development to meet the clients requirements and vision. Ensure adherence to, on behalf of the Landlord and Tenants, the obligations within the occupier lease agreements. Keep up to date with industry news and any new/updated legislation, implementing operational changes across the The Whiteley residential elements as required. Develop and implement a strategy to promote success in achieving industry and sector excellence awards for the residential operational development.Operational/Technical - Residential Management Advise the client in the development of future Residential matters and ensure operational preparedness planning. Ensure the One Estate management strategy is consistently delivered. &nbs