Direct Maintenance Work Planner

Job Description

The Role: Direct Maintenance Work PlannerContract: Permanent, Full Time, 35 hours per week (rota basis) Location: Office base location Cray House, Sidcup, DA14 5HUPersona: Agile Working Salary: Starting salary £25,000 - £28,500 Depending on experienceClosingdate for completed applications 2nd July 2021 at 11pmAssessment centre be held over Microsoft Teams: 12th July 2021*PREVIOUS APPLICANTS NEED NOT REAPPLY*Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines.Earlyapplications are encouraged as we reserve the right to close the advertisement and interview earlier than stated*PLEASE APPLY DIRECTLY ON L&QS WEBSITE TO BE CONSIDERED FOR THIS POSITION*L&Q is a regulated charitable housing association and one of the UKsmost successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.As a charitable organisation, our role goes beyond providing homes and housing services. We area long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we willbuild 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.Ourvision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.Our customers are the most important part of our business and as a member of theDirect Maintenance Team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers every time.This is a opportunity for someone to join our Direct Maintenance Team on a fixed termcontract or internal secondment.The successful applicant will have an opportunity to play a part in delivering a high impact service to our residents.You will be responsible for coordinating the planning and scheduling of the Direct Maintenance Techniciansacross the L&Q estate. Managing their diaries and timetables to ensure that jobs are completed in a timely manner. Residents receive a satisfactory service and that maintenance issues are resolved inline with service level agreements.Other duties include;Liaising with Technicians and Residents Arranging follow on works Logging of data and notes on the computer system Scheduling of emergency jobs Monitoring of emergency mail box emails and adhering to SLAs Escalation of issues to Team Leader Accurate data entryskills, effective decision making and an ability to prioritise the workload are essential.To be successful in this role, you will need the ability to work in a busy fast paced environment, possess excellent administration skills and be computer literate. Itis also essential to have excellent customer service, communication and organisational skills.DRS/Opti-time experience is desirable.Repairs and Maintenance knowledge is essential as well as front line Customer Service experience.If you believe you have thequalities we are after and are interested in working for an organisation that can really make a difference to peoples lives, then please apply without delay.Our commitments:At L&Q, people are at the heart of our business and our success depends on employingthe best people and getting the best from them. This is why we are committed to developing our people. Its only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.In addition to our supportand training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programmeand non-contributory life assurance.At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at alltimes when representing L&Q. More information about L&Qs values can be found on our website and a copy of our behavioural framework can be provided on request.We are committed to supporting your work-life balance and recognise the changing demands and circumstancesin life. Please let us know during the recruitment process if youre interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change toworking hours - if its feasible then well make it happen.We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge todemonstrate our commitment to end mental health discrimination in the workplace.We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility