Digital Programme Manager

Job Description

Overview: Programme Manager - Business Process Improvement (Automation)We are seeking a highly motivated, dynamic, and experienced Programme Manager to lead our Business Process Improvement (Automation) programme. As the Programme Manager, you will play a pivotal role in driving organisational efficiency, effectiveness, andinnovation by overseeing the planning, execution, and successful delivery of strategic business process improvement initiatives. Working closely with the Head of Business Transformation, this role requires a seasoned professional with a proven track recordin programme management, business process optimisation, and stakeholder collaboration.This is a vital component of the Business Process Improvement workstream, supporting across three areas:

• Automation Discovery: Process and tasks mapping across HQ.
• Low/ No Code Solutions: i.e., PowerApps. E.g., Performance Planning tool, Engineering Assurances Processes, and Customer Experience, for People Management.
• Deploying Digital Workers / Assistants: new digital tools deployed across HQ.

This role requires a seasoned professional, and excellent influencer, problem solver and stakeholder collaborator.Responsibilities:Programme Leadership:

• Develop and implement a comprehensive programme strategy for Business Process Improvement aligned with organizational goals.
• Lead and inspire cross-functional teams to achieve project objectives within scope, timeline, and budget constraints.
• Act as a liaison between executive leadership and project teams, providing regular updates and ensuring alignment with strategic priorities.

Business Process Analysis:

• Work closely with key external suppliers involved with process mining and mapping.
• Run workshops with internal users to understand and prioritise opportunities and create a pipeline of opportunity.
• Conduct thorough assessments of existing business processes to identify areas for improvement, efficiency gains, and innovation opportunities.
• Collaborate with stakeholders to define key performance indicators (KPIs) and establish benchmarks to measure the success of process improvement initiatives.
• Use tools such as UiPath Automaton Hub to track and manage the portfolio.

Project Planning and Execution:

• Develop detailed project plans outlining tasks, timelines, resource requirements, and milestones.
• Implement project management best practices to ensure successful and timely delivery of process improvement projects.
• Monitor and report on project progress, addressing issues and risks proactively to keep the programme on track.

Stakeholder Engagement:

• Cultivate strong relationships with internal and external stakeholders to garner support and ensure alignment with programme objectives.
• Facilitate communication and collaboration across different business units to promote a unified approach to business process improvement.
• Reporting and governance for the programme.
• Updating regularly at the periodic meetings.

Change Management:

• Develop and implement change management strategies to ensure smooth adoption of new processes and technologies.
• Provide leadership and guidance to teams and individuals affected by process changes, fostering a positive and adaptive culture.

Quality Assurance:

• Implement robust quality assurance processes to validate that process improvements meet defined standards and expectations.
• Conduct regular reviews and audits to ensure continuous improvement and adherence to best practices.

Qualifications:

• Bachelors degree in business, Management, or a related field; masters degree is a plus.
• Proven experience in programme management with a focus on Business Process Improvement.
• Understand of rail and or transportation industries is an advantage.
• Strong understanding of business process analysis methodologies and tools.
• Exceptional leadership, communication, and interpersonal skills.
• Project management certification (e.g., PMP) is highly desirable.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.

Ability to navigate complex organisational structures and build consensus.If you are a strategic thinker, adept at leading cross-functional teams, and passionate about driving continuous improvement, we invite you to apply for this exciting opportunity to shape the future of our organization through Business Process Improvement.Come Join us in shaping and transforming the future of LNERs landscape!