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Job Location | London |
Education | Not Mentioned |
Salary | £71,183 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Digital Product Manager:Location: Hybrid / Twickenham, TW1Salary: £71,183Our mission:MTVH is one of the UK’s largest housing associations.Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and were using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.About the role:We’re looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you’ll be developing multiple digital products, including our websites, online customerservices platform, and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation.The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate, and diversify our services to increase revenue. Youll focus on improving the efficiency of our homeownership resales & staircase services,including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations, and creating an experience that exceeds top digital residential brands, helping drive sales through multipleplatforms.You’ll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they’ll get a new user-centric homeownership services experience that encourages self-serviceand nudging towards preferred channels.Alongside our homeowner services offering, you’ll be developing a new B2B services offering through the innovative SoResi Partnerships brand. Youll be looking to improve the positioning of the partnerships services on soresi.co.uk, creating user journeys,and developing CRM functionality to support the management of partner relationships and leads.Your responsibilities:You’ll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. Youll be informed by the user needs you discover, the overall digital service strategy and the company’sstrategic goals.Youll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers, and researchers. Equally, you’ll be working closely with residents, business stakeholders, and serviceleads.If you’re motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you. What youll need to succeed:You …