Digital Content Editor

Job Description

Company description Job title: Digital Content Editor/DesignerSalary: Up to £45,000 depending on experienceContract: Full Time/ PermanentLocation: London (hybrid)Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyones show on the road. There for our members wherever and whenever they need us, were always ready for anything. Thats why, for over 100 years, weve continued to evolve andadapt. Today, as the nations number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Digital Content Editor, youll join our exciting journey to fulfil our future vision. We aim to support the UKs17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job Youll be an enthusiastic and experienced content designer, a confident copywriter, editor, and content producer who loves digital content and can spot a typo at 20 paces. Whether youre writing for the app or website, youll deliver brilliant, on-brandcontent that engages and delights. And youll always have our customers in mind - from making the technical stuff simple, to making our membership offers compelling.Were looking for someone to take responsibility for content design, translating user needs, business objectives, and technical capabilities into world-class digital experiences. Collaborating closely with our designers and product teams, youll be instrumentalin making our customer journeys easy to find and use.Youll be a strong storyteller, able to bring together a wide range of stakeholders and align them on a solution that meets both the current and future needs of the business. Youll be an advocate for data-led decision making, ensuring that briefs and solutionsare properly understood and researched. What will I be doing

• Work collaboratively with the wider design team, including UI/UX designers, to design user-focused content and seamless customer journeys
• Write and edit copy in line with our brand, tone of voice and house style guidelines and our content strategy
• Translate legal/compliance requirements into user-focused plain English
• Work across multiple projects, using your knowledge to develop outstanding content across all digital channels
• Build and edit content pages in the Sitecore CMS
• Present content to stakeholders, incorporate feedback and be an advocate for our content principles
• Test and monitor the performance of content and identify ways to iteratively improve it
• Understand users, who they are and what their needs are based on quantitative and qualitative evidence; carry out user research to inform content decisions
• Know and understand the KPIs for the department, and use them to determine how you create content

What do I need Capability, Knowledge and Experience:

• Extensive experience as a content designer, creating and managing content for websites and/or apps
• Demonstrable experience structuring complex information for transactional websites
• Confident writing UX copy; familiar with user journeys, wireframes and prototypes
• Experienced at creating high-quality, engaging content thats mobile-first and optimised for search engines
• Have a results-focused and strategic approach to your work, with an appreciation of how data and insight should influence copy
• Conversant in Sitecore CMS or equivalent CMS

Personal Characteristics:

• Self-starter that takes the initiative and works well in teams
• Good organisational skills, including the ability to manage competing priorities and meet tight deadlines
• Good interpersonal skills and can communicate on all levels including director level
• An eagerness to learn and develop

Additional Information As a valued member of our team, youll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether youre looking to grow in your current role, or learn new skills and take on greater responsibilities,we can help you build the career youre looking for here.Were always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits youll have access to, as part of our team..

• Annual discretionary performance related bonus scheme
• 25 days holiday (excl. bank holidays)
• Contributory pension scheme
• Discounted home and motor insurance
• Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
• Flexible benefits
• Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.Were an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age#LI-TheAA