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Desktop Support Engineer 6 months FTC

Carrington Recruitment Solutions Ltd
Job LocationLondon
EducationNot Mentioned
Salary£32,000 - £35,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Desktop Support Engineer, 2nd Line Support Engineer, Office 365, Azure, Remote Support, London Desktop Support Engineer / 2nd Line Support Engineer required to work for a large Professional Services organisation based in Central London. However, due to Covid-19, this will initially be based from home.Also, it is initially a 6 month Fixed Term Contract but potentially could’ go permanent subject to how things are at the time.We ideally want someone from a Professional Services background and someone with a great, upbeat and hard-working attitude. Read on for more details…Knowledge and Experience Required (Successful candidates will possess or demonstrate a majority of the following):

  • Exceptional 2nd level support experience preferably within a remote support position
  • At LEAST 12 months experience as a Desktop / 2nd Line Support Engineer
  • Current Windows OS (Windows7 & 10) level knowledge
  • Current MS Office level support experience
  • iPhone & Mobile Broadband support experience
  • Active Directory experience
  • Laptop support experience & knowledge
  • ITIL foundation (desirable) or working understanding
  • MCSA certified or able to demonstrate equivalent skill set.
  • Monitor End User Services in a proactive way to minimise the occurrence of service outage and hands-on experience in providing efficient and reliable service to End users by providing Remote support
  • Handle, investigate and resolve Incidents on the Service Desk in order to maximise system availability for users in a timely fashion and in such a way as to exceed the set Service Levels
  • Further analysis of Incidents and Problems to arrive at Root Causes (RCA)
  • Recommend design and build Improvement’s for the environment
  • Bitlocker experience
  • Knowledge of NTFS share permissions, Logon Scripts, User Profiles (Local and Network)
  • Data analysis/ migration.
  • Excellent Microsoft Office 365 skills.
  • Good Troubleshooting skills in Outlook 2016 and mobile device management etc.
  • Implementing and troubleshooting complex Active Directory Group policy configurations.
  • Experience of working in an ITIL based "best in class" Service Desk at least 2 years professional industry standard.
  • MITEL phone systems
  • Experience of delivering and managing services to Service Level Agreements.
  • Excellent verbal & written communication skills, with well-structured and analytical approach to reporting.
  • Ability to manage multiple tasks and to work independently if required.
  • Good time management, scheduling and coordination skills
  • Well-developed problem-solving skills
  • A positive, pro-active approach to maintaining and improving service levels
    • This is a great opportunity and salary is dependent upon experience. Apply now for more details.

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