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Desktop Support Engineer - 350-450 p/d (Outside IR35)

IT Talent Solutions Ltd
Job LocationLondon
EducationNot Mentioned
Salary350.00 - 450.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Desktop Support EngineerSalary: 350-450 p/d (Outside IR35) LondonCustomer focused Desktop Support Engineer required to join a very well know global Payments company, a true household name!You should have a proven track record in the following areas:

  • Strong customer service experience.
  • Queue management with a strong focus on achieving set SLAs
  • Working knowledge of ServiceNow is not essential just an advantage or other ticketing systems.
  • Delivering world class customer experience
  • Championing adherence and compliance to process and policy
  • Creation and maintenance of a robust library of documentation to support all areas of team activity
  • Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall performance
You should be the primary source of knowledge for team members on:
  • Imaging PCs and MACs. (Knowledge of SCCM and Casper)
  • Active Directory Users and Computers (ADUC)
  • Enterprise collaboration clients eg Teams, Slack
  • End-User/Client facing configuration of Office 365
  • Supporting triage steps to determine User, PC, Network, or Application issues
  • Ticket management with the goal of providing timely updates to clients.
  • Network Printer installation/troubleshooting
  • Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)

Keyskills :
Active DirectoryCustomer ServiceMacTroubleshootingSCCM

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