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Desktop Support Analyst

Goodman Masson
Job LocationLondon
EducationNot Mentioned
Salary45,000 - 55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We currently require a Desktop Support Analyst to join us on an initial 2 month contract with the chance that this will become a permanent position. Paying £250 - 270p.d. depending on experience. This role is based in our office at Emily House, W10 5BN,and as a minimum are asking for 2 days per week in the office for collaboration and connection.The purpose of the Desktop Support Officer role is to provide an efficient and cost-effective delivery of first and second-line support for information systems and technology services within Octavia and to support the smooth operational running of OctaviasDT Infrastructure and Applications.Key Responsibilities

  • To provide first and second-line support of issues regarding the DT and communications infrastructure. Provide client support - end users devices typically windows, mac, IOS and android.
  • Ensure service requests, incidents and problems are logged, categorised, analysed, allocated, tracked, escalated and closed within defined processes and parameters
  • Process starters, leavers and mover requests.
  • Ensure that asset management process for all issued, returned, repaired, stock and any obsolete/redundant DT equipment is recorded and managed
  • Provide Infrastructure support, including PRTG, Exchange Server, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, SCCM, HPDM, Sophos, Forcepoint, Mimecast email filtering & archiving, AVD and Endpoint Manager Mobile Device Management, WANand collaboration tools (MS Teams)
  • React to system alerts and troubleshoot, act or escalate as appropriate
  • Ensure the robustness and reliability of all DT equipment and systems across all sites
  • To create or contribute to documentation and/or training material, including FAQs, how-to and self-help guides and video clips
  • Recommend ways for DT Team to improve its effectiveness and service, including hardware and network enhancements
RequirementsAbout youWe believe every employee at Octavia has a part to play in delivering of our vision and strategy. We are looking for individuals who will encompass our values and support one another in achieving their potential.For this position, we have listed the requirements we believe are essential for this role:Experience
  • Experience of providing first or second line support to a diverse range of users across a large portfolio of applications/services for at least three years
  • Experience of working to defined service levels, targets and key performance indicators
  • Excellent communication skills (verbally and in writing)
  • Ability to understand complex issues and explain them to both technical and non-technical staff
  • Excellent problem solving skills with the ability to find solutions and guide others towards finding solutions
  • Knowledge of device deployment and management tools in an enterprise environment (e.g. domain user account management, Active Directory, GPOs, networked printing, software packaging, #build, auto pilot)
  • Hands on technical knowledge of at least two of:
Knowledgeo Office 365o Azureo Azure AD Connect, Intune, EMSo Windows Server 2008R2/2016/2019o Exchange Server 2016o VMware vSphere 6Key CompetenciesThroughout all of our operations we expect all our staff to behave by four simple values:
  • Responsive
  • Respectful
  • Reliable
  • Resourceful
We believe that by living these values we can provide excellent customer care, improve performance and help us to achieve our mission of creating good homes and better lives.Benefits£250 - 270p.d. Umbrella depending on experience2 month contract with the chance this will be made permanent.Hybrid working with 2 days in the office.

Keyskills :
vspherevmwareservice desk1st line2nd linedesktop supportexchange serverwindows serveroffice 365emsazureit help deskintune

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