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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
TEKsystems UK are working with TEKsystems USA to support them in a global project working with an Investment Firm. They are looking to have a Desktop Support Technician to join their team on a contract basis. The right candidate will be working UK hoursand working onsite in their London Office.Description:• Perform first and second level IT support related activities on incidents and requests with in house technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.• Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms.• Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.)• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.Skills: