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| Job Location | London |
| Education | Not Mentioned |
| Salary | £50,000 - £60,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
CX / CRM Strategist, London - Up to £60KAre you a CX / CRM Strategist who loves complex marketing issues This award-winning CRM and data marketing agency are looking for a super talented CX / CRM Strategist to join their ever-growing London CRM and data team.Are you the kind of CX / CRM Strategist who loves identifying, collecting and harnessing the power of data and connected customer journeys across all touchpointsThis CX / CRM Strategist will be very comfortable delving into the finer detail around customer behaviour & trends, identifying opportunities and collaborating with and briefing data analysts.This CX / CRM Strategist will:- Understand customer journeys, how to use data to build them from scratch, interpret what they need to achieve, assess how they are performing and how to optimise them- Understand email, app push, chat, social match, DM, telephone, retargeting - right message, right place, right channel- Experience of using Marketing Automation Systems- Understand and lead loyalty / CRM / lead generation programmes - know when they are needed, how to business case them, sell them in, guide the implementation, manage, measure and optimise them- Know and understand the platforms / infrastructure and ecosystems that deliver these programmes- Define requirements and work with analysts, solutions architects and Cloud Ops specialists to help them implement these plans- Have solid experience and a confident point of view on how CRM interacts with adtech - demonstrating how CRM strategy bridges into true multichannel engagement- Have the ability to extract the insight from analysis and highlight business implications and opportunities- Able to lead customer engagement strategy on new business- Understand and sell in analytics time to clientsIf you’re the CX / CRM Strategist we are looking for then please do get in touch as soon as possible.Please quote AP919e when applying for this CX / CRM Strategist role.Please also visit www.air-recruitment.com Required skills
Keyskills :
CRM Data Analysis Marketing Strategy Strategy CX