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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Support ScientistLondon (covering Southwark or Battersea)£CompetitiveOur client is currently looking for experienced and customer focused individuals to join their Customer Support team based in London on a Fixed Term basis until the end of 2021. The Customer Support Scientists will offer technical and customer assistance for their biochip instruments within our COVID-19 labs.Whilst flexibility is required, the locations and hours of work available are:Southwark – 12-8pm – Monday – FridayBattersea – 12-8pm – Monday – FridayOther potential locations include Heathrow and Chelsea.The Role:- Responsibility to operate mobile testing labs throughout London- Responsibility for the quality control and release of results on our client’s Vivalytic range of instruments- The troubleshooting of COVID-19 related customer queries and the provision of product information and advice- The development of a high degree of product knowledge covering all COVID-19 related products.- Adherence to company Positive Work Environment policies, health & safety procedures, and the maintenance of a safe working environment- The performing of instrument installations and end-user training world-wide- The development of a high degree of product knowledge covering all Biochip related product groups, ELISA and RXThe Candidate:Essential:- A Bachelor’s degree or higher in a Biochemistry, Chemistry or Life Science related degree- Confidence in liaising with people via telephone, email and in person- Laboratory experience- Fluency in EnglishDesirable:- Experience in a COVID-19 testing environment- Previous experience in a customer support related position- Knowledge of related productsAbout Our ClientOur client is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through their commitment and the skill of their people, they have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve their growing international markets, they require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.Central to our client’s ethos is their drive to improve healthcare worldwide and every one of their staff plays a vital role in this aim.To apply for the role of Customer Support Scientist, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.Other organisations may call this role Customer Support Advisor, Technical Support Advisor, Customer Support Specialist, Product Support Specialist, Biochemistry Graduate, Chemistry Graduate, Immunology Graduate, or Life Sciences Graduate.