Customer Support Engineer - Linux

Job Description

Description:Typical Day in the RoleActs as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. Provides advanced technical support todiverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media. Acts as technical lead with no supervision and may provide technicaltraining, coaching, and mentoring to other engineers. May provide consulting to internal or external customers. May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.Candidate Requirements• Responsible for the customer support experience.• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident management requests to product group/engineering group.• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.• Provide ramp activities, knowledge sharing, technical coaching, and mentoring.• Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.They are looking for two types of profiles to join this team or someone who has a combination of:Profile 1:Linux administration in an enterprise environment:• Intermediate skills:o Familiarity with Linux OS internals concepts (e.g.: systemd, file and directory permissions, etc.)o Familiarity with shell environments (e.g.: bash, ksh, etc.)o Familiarity with bash or python scripting languages.o Familiarity with Linux performance troubleshooting tools (e.g.: top, ps)• Strong skills:o Experience with Linux OS internals concepts (e.g.: systemd, auditd, file and directory permissions, ACLs, etc.)o Experience with one, or more, shell environments (bash, sh, tcsh, ksh, etc.)o Experience with Linux script-based development environments and tools (e.g.: bash, python)o Experience administering Linux (auditd, kernel modules, file systems, performance troubleshooting, etc)o Experience with core OS services such as: NFS, DNS, etc.Profile 2:Enterprise Cybersecurity:• Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.• Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics.• Customer facing support experience.• Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.• Enterprisecloudexperiencewith any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.• Some experience in Automation in PowerShell and/or Python, Java, or a similar language.Skills:

• Linux.
• shell script.
• Technical support.
• security.
• Cloud Security.

Job Title: Customer Support Engineer - LinuxLocation: London, UKJob Type: ContractTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and EmploymentBusinesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are AllegisGroup brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://en-gb/privacy-notices.We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in theAllegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://en-gb/privacy-notices fordetails on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth,before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.