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| Job Location | London |
| Education | Not Mentioned |
| Salary | 26,200 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Role: Customer Support AssistantSalary: £26,200Location: Central LondonHours of work: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30am to 16:00pm, 8:30am to 17:00pm, 10:30am to 7:00pm, 12:30pm to 9:00pm) - Working days are Weds to Sun every week.Are you an outgoing and people orientated individualOur client is looking for a Customer Support Assistant to join their residential company. This is an exciting opportunity to join a growing company with offices located in Central London.Duties include:* You will be the first point of contact.* Going above and beyond to deliver excellent resident service.* Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues. * Helping out with parcels and post queries.* Loaning out items - e.g. hoovers, fans, ironing boards etc.* Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & About our property * Assisting contractors, visitors and our university partners with their requirements.*Youll be carrying out checks and building walks - logging all your observations on an iPad.*Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents rooms (prior to their check-out).* Carrying out a room inspection or showing a potential resident one of our suites or studios.Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge.* To join in and speak up, making a constructive contribution at the monthly team meetings.* Learn about our different processes and how we keep our residents and colleagues safe.* Respectful of peoples privacy and personal information - we will train you on all aspects of GDPR.* Dealing with issues or incidents and calling the emergency services when needed.* Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.*Provide amazing customer service at all times.If you think youre the perfect fit! please get in touch with Alex Giblin in our Office Support Division at Abbatt.