Customer Success Manager Fintech / SaaS Remote

Job Description

Ready to go into 2021 with Tumelo - an impactful Angel funded fintech thats changing the way people invest forever Ready to join a close-knit brand that’s ready to value your input and help you grow If you are an Enterprise-level Customer Success connoisseur, ideally with the Tech / SaaS, Software industry experience we’d love to have a chat…Heads Up: Please include a covering note detailing the life experience that makes you amazing; why you’re good for us and especially why we’re right for you. This covering note - however short - is essential.Role Info:Customer Success Manager / Client SuccessRemote Based / 4 Days Per Month in Bristol£40,000 - £55,000 with up to 150% OTEBenefits Package to include share schemeASAP start availableWho we areWe are on a mission to empower investment platforms to engage their investors with best in class tech and genuine positive impact. We exist to give investors a voice, everywhere.Tumelo is an angel-backed, financial technology firm building software that will educate and empower investors all over the world.Role Objectives:The role objectives are:+ Successfully integrate and deliver Tumelos products into new customers+ Build long-lasting, collaborative relationships + Maximise and demonstrate the value Tumelo provides to customers (maximise ARR)+ Represent the voice of our customers in product development+ Grow Tumelos Customer Success teamTo reach these objectives you may:+ Take on new customers from Sales at point of procurement+ Understand each customer’s desired outcome and sets personalized benchmarks for success+ Demo and present our products to key stakeholders+ Get involved with promotional opportunities e.g. webinars, panels and PR+ Work with our implementation team to build out integration plans and user journeys for new customers+ Understand customers tech, delivery and support requirements to plan successful onboarding and product launches+ Ideate with customers to maximise end-user uptake+ Be the interface between the customer and our product development team; problem-solving and setting up two-way communication systems and feedback loops+ Feed customer ideas and insights into the product team to evolve the product roadmap, and facilitate research and design teams to meet with and learn from customers+ Continuously work with customers to affirm and evolve the business case/ROI+ Seek out opportunities to increase the value of customer contracts and embed Tumelos products/services within the customers ecosystems+ Work with Tumelos data team to present product metrics and user insights back to customers to demonstrate value and areas to focus on+ Systemitise and manage support requests+ Interviewing, hiring and coaching new joinersDesirable experience:+ 2-5 years experience successfully managing enterprise accounts+ Experience in impact-tech or fin-tech is a bonus+ Experience with product/service mix is a bonus+ Experience with a B2B2C product is a bonus+ Experience in a pre-product-market-fit environment, meaning:- You have sold to customers where there is no pre-defined budgetWho you are:+ You encapsulate our company values.+ You are strategic and proactive.+ You inspire trust and invest in long-term relationships.+ You can multitask; handle high pressure and tight deadlines.+ You are passionate about social or environmental issues.+ Youre a self-starter; not afraid to get stuck in or get your hands dirty.+ You have an entrepreneurial, problem-solving spirit.+ You know the power of good communication; your spoken and written English is brilliant.+ You have the flexible attitude required in a start-up and love to think on your feet.+ You have the right to work in the UK.The finer detail:+ Generous company share scheme+ Full-time role preferred+ Flexible times with core, online communication hours of 10-3+ Flexible working from home with some time in office in Bristol (at least 4 days per month)+ Competitive salary based on experience: £40-55K with up to 150% OTE+ Statutory workplace pension with Nest+ 33 days holidays incl bank holidays (which can be taken any time)Why TumeloIf youre such a superstar, we recognise you can probably work anywhere you want to. But working here, youll grow more than you would anywhere else; you will join a team who will appreciate you every day; your contributions will genuinely change our business outcome; and you will be proud to make a lasting, positive impact on the global investment system. And with that, we hope to hear from you!And with that, we hope to hear from you!Your Experience / Background / Previous Roles May Include:Client Services, Fintech, Start-Ups, Customer Operations, SaaS, Investment, SoftwareApplication notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.