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Customer Success Manager

Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

About the CompanyOur client is the leading subscription based global media platform in the world. With a longstanding history they are valued by their members for providing world-class insights and rigorous analysis. Their clients vary from public to private sector organisations.Due to new products and services they are launching, our client has created this brand-new role to support their new and existing customers navigation this new platform to ensure they have the best possible user experience.About the roleThis role requires someone with solid experience working in a Customer Success role previously where you will have been involved or delivered a CRM migration project, including preparing marketing and training presentations to engage a wide variety of platform users from C-Suite across the broad.Therefore, you will need to have superb presentation and communication skills and be able to clearly and effectively demonstrate user interfaces and dashboards to customers signing up to this new subscription platform.The role will initially be on a 12-month fixed term contract basis but there is scope as the business develops for further opportunities for the right personKey experience required

  • Previous experience working with CRM platforms (Salesforce or Salesforce Marketing Cloud highly desirable)
  • Ideally you will have worked for a membership or subscriptions organisation or be able to demonstrate a strong knowledge of customer engagement and retention within your role
  • Experience demonstrating and presenting to a wide online audience - you will be expected to conduct presentations to 20-30 people around 30-50 time per month
  • Experience in working in a customer focused environment with a focus on customer engagement, user experience and user uptake
  • Liaising with Digital/Dev Ops and Engineering teams to feedback and improve user experience
  • Strong knowledge of/and PowerPoint user
  • Other key information
  • Starting remotely from home - however when the client returns to the office in London you will be required to attend the office at 3 times per week / 2 days from home
  • Hours: 35 hours per week
  • Immediate start - Interviews week commencing 15th March 21
  • Crone Corkill is a service driven recruitment consultancy. Required skills
  • Communication
  • CRM
  • Digital
  • Messaging
  • marketing
  • training
  • subscriptions
  • migration
  • platform
  • onboarding
  • Onboar
  • Salesforce Cloud
  • customer Engagement
  • dashboardsketing
  • Keyskills :
    Communication CRM Digital Messaging marketing training subscriptions migration platfm onboarding Onboar Salesfce Cloud customer Engagement dashboardsketing

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