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Customer Services Officer

Job LocationLondon
EducationNot Mentioned
Salary29,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Services Officer - Arabic speakerLondon£30,000 plus bonus and benefitsOur client is a very successful bank who are going through a tremendous period of growth.Due to exciting plans for growth they are looking to recruit a Customer Services Officer for their London office.Actively listen to, troubleshoot, and resolve customer areas of concern as well as identify and escalating customer issues to the appropriatedepartment.In addition to executing banking transactions, the customer success officer will be actively involved in building customer relationship loyalty through superior service to brand the bank as well as retain customers.The successful candidate will;

  • Answer incoming calls and action responses to customer emails
  • Resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and applications
  • Route calls to appropriate resources
You will be experienced in Customer Services and speak fluent Arabic and English and be happy to work a shift pattern Monday to Friday 9am to 5pm, 10am to 6pm and Saturday 6am to 2pm (day off during the week).In the first instance please send your CV in confidence to

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