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Customer Service Online Advisor

TRP Recruitment Limited
Job LocationLondon
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We are seeking a motivated and passionate online customer service advisor to join an expanding global womenswear brand.This opportunity will suit someone with 1-2 years experience preferably within the fashion or retail industry, looking to grow within customer service department. You must be passionate about delivering amazing customer service and maintain a professionaland friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.Main Responsibilities will include:

  • Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media.
  • Ensuring social media is monitored while on shift.
  • Covering the online personal shopping function via live chat.
  • Opening investigations with external partners to resolve customer enquiries.
  • Adding investigation data to communal spreadsheets.
  • Assisting management with daily tasks.
  • Making decisions on problems raised.
  • Responding to customer reviews
Personal Specifications:
  • A great communicator, with a natural flair for multitask.
  • Strong written and verbal communication skills.
  • An eye for style and can offer styling advice to customers.
  • A team player who is happy to support colleagues and work together to ensure the smooth running of the department.
  • Good decision-making skills.
  • Problem-solver with a proactive approach to overcoming challenges.
  • Multitasking, ensuring multiple channels are covered and responded to.
  • Flexibility around shift pattern

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