Customer Service Manager

Job Description

About the College of Contract Management.The College of Contract Management in the United Kingdom is a leading college for Engineering, Construction, Management, Business, IT and Software, Health and Social Care, Design and CPD courses. We offer our live online and face to face courses, designedfor working professionals who are looking to enhance their skill basis and confidence. In 2024 we are having a year of grown, launching a wealth of new courses and we are looking to increase our team members with motivated individuals who can bring new ideasand energy to the office.Job DescriptionYou will be the direct point of contact for our students, answering their queries, administrate the exams and dealing with any complaints, always with the aim that we leave the learner with a positive learning experience.You will be a vital part of the business as a direct line of contact to our existing learners and will also liaise with our lecturers to offer additional support to learners if needed.Full training and details on each of the courses will be provided, the most important thing is a can-do attitude and the desire to make every interaction with the College a positive one.If you would like to join an exciting fast-growing company in the centre of Farnham, we are looking for a self-motivated individual who is up for a challenge, coming with new ideas and a fresh outlook to assist with our next phase of growth.The work schedule for this role will run Tuesday - Saturday.We believe that it is our team who will lead to our success and as such, we like to reward our team for their hard work and dedication to the business with a generous holiday policy of 24 days a year plus bank holidays, annual bonus’s if the company targetshave been achieved and a friendly and welcoming work environment, in a modern office in the centre of Farnham.The role will have opportunities for promotion and professional growth within the company. If you are passionate about customer service and believe you have what it takes to succeed, please email a copy of your CV.Key Responsibilities:- Communicating with our learners over the phone, via email and through Zoom in a timely manner.- Addressing complaints and concerns from our learners and coming up with new strategies to improve the learner experience.- Assisting with course schedules, lecture invitations, and feedback forms via our online portal.- Coordinate with our lecturers to support them in delivering the lectures and marking the assignments.- Communicate with the awarding bodies we work with.- Using a CRM system.Key Requirements:- Excellent telephone manner.- Friendly, bubbly personality with self-motivation.- Minimum 5 years experience of working within customer service desirable.- Be open-minded and able to adapt to any challenges which may arise.- Be a self-motivated individual, with a focus on meeting and exceeding targets.- Excellent communication and interpersonal skills.- Proficient in using Microsoft Office.Benefits of Working for the CCM:- Great work life balance.- Focus on personal development and future progression.- Fully paid for parking.- Company events in overseas- Company pension