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Customer Service Coordinator - 6 Months Fixed Term Contract

Inventum Group
Job LocationLondon
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Coordinator - 6 Months Fixed Term ContractAt a major TV/Media company.The Opportunity You will play a key role in enhancing reputational growth ensuring a world-class customer experience, measured through strategic metrics and KPIs.The CompanyA media company leading operations for the two largest open TV services in the UK.What you will do

  • Co-ordinate and support the delivery of customer services through the website and both internal and outsourced customer service teams.
  • Assist with general operational duties that enable the Customer Support function to operate smoothly. This includes meeting management; writing reports; owning and resolving escalations and complaint handling; and undertaking analysis.
  • Support the delivery of contact centre performance and system improvements which will enhance our reporting, insight, and triage tools.
Skills/Experience* At least 2 years previous experience of working with digital-channel platforms to deliver excellent customer service on technical products in a contact centre or customer service function.* Industry knowledge on the changing customer service practices and expectations* Good verbal and written communication skills with the ability to express oneself in a clear and succinct way, able to build rapport quickly* Excellent planning, delivery and organisational skills, able to effectively manage and prioritise workload and projects* Excellent mathematical and analytical skills* Experience of working with a contact centre outsourced partner is desirable* Proven use of customer service and ticketing systems - experience of Zendesk specifically is desirable * Knowledge of GDPR legislation and data management practices* An interest in TV and TechnologyInventum Group is acting as an Employment Agency in relation to this vacancy.

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