Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Assistant

I Love My Job Ltd
Job LocationLondon
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • £23,000 - £25,000 dependent on experience
  • Shift work Monday - Sunday (5 days p/w)
Do you love helping people, have a creative mind and want to work for an edgy, East London based, premium brand during their scale-up stage! If so, we have just the role for you!Our client is looking for an enthusiastic and passionate Customer Service Assistant to join their creative company. This brand launched 18 months ago and has already made a huge impact! You will be part of an exceptional company who are passionate aboutproviding a premium product that challenges the industry and has a positive impact on the planet.The primary focus of the role will be to provide a high-quality level of service to the customers whilst being truly passionate and enthusiastic about the brand. This is the perfect job for someone with excellent verbal and written communication and a backgroundin customer service, looking to work within a passionate and dynamic team.Duties as Customer Service Assistant will include:
  • Using Zendesk to be the first point of contact for the customers (including live chats, email, and phone)
  • Provide a timely customer service experience
  • Help with customer orders and liaise with product and shipping teams
  • Manage and track refund requests
  • Manage the customer experience and outreach programme
  • Assist with the support of the brands social community
  • Build and develop a strong product knowledge base
  • Promote review platforms for the brand, such as Trustpilot
  • Conduct weekly customer outreach to build relationships and gather feedback
  • General office support including ordering and invoicing plus adhoc duties
The ideal Customer Service Assistant will have the following qualities:
  • Someone who can be genuinely passionate to represent the brand!
  • Organised and happy to manage multiple projects at once
  • Focussed on the detail
  • Methodical in their approach to different tasks and a care for getting it right
  • Caring and passionate in their approach to delivering an excellent customer service experience
  • Proactive and being happy to push for success
  • Creative in their approach to problem solving
  • A fun demeanour and a team player!
  • Happy to work from the buzzing East London based office

Keyskills :
Customer ExperienceCustomer ServiceInvoicingOrdersWritten Communication

APPLY NOW

Customer Service Assistant Related Jobs

© 2019 Naukrijobs All Rights Reserved