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Customer Service and Business Administrator

Inspiring Interns & Graduates
Job LocationLondon
EducationNot Mentioned
Salary18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an excellent communicator Do you want to work for a global brand with responsibilities in the customer team Our client has an exciting vacancy for a Customer Service and Business Administrator.About the Company:Our client is a global brand with over 35 years of experience and expertise as a supplier of statistical, econometric and forecasting software packages, the delivery of quality training courses, and a consultancy service provider. They provide a total solutionto their diverse range of clients across the fields of statistics, econometrics, forecasting, quantitate and qualitative research, epidemiology, finance, political and social sciences as well as data visualisation.Their vision is to be a world class provider of cutting-edge data science and research software and training solutions, whilst believing that investment in their core values and staff is fundamental to their success!The Role:Based in Kew, London, as a Customer Service and Business Administrator, you will join a customer centric team where high customer service is paramount.Your responsibilities will include:

  • Communicating with key customers by phone and email, providing advice and updates on the software portfolio, and communicating important feedback from customers
  • Supporting the internal and overseas communications
  • Interaction with CRM systems; supporting with database management
  • Assisting the Sales Director with copywriting and sales presentations for customer meetings
  • Assist with admin processes involved with the online MSc Programme
  • Advising clients on softwares, identifying areas where to add value and helping incoming quotes from prospective customers
  • Checking data accuracy for incoming purchase orders and contacting clients to obtain missing information
  • Providing data and reports to help with sales reports and customer presentations
  • Assisting in managing the renewal and tracking of customer maintenance support agreements
  • Liaising with delivery companies to ensure timely pick up and deliveries
  • Effectively chasing invoices and recovering unpaid debt from clients
  • Have accurate knowledge of sales targets, up to-date with new products and features
About You:
  • You have excellent interpersonal skills
  • You are skilled with technical abilities, proficient with email, voicemail and Microsoft Office
  • You have strong communication and listening skills on the phone and via written communication
  • You are highly numerate
  • You have some CRM experience
  • You have great organisation and time management skills, able to work under pressure and to deadlines
  • You are educated to degree level
Benefits of working for the company:
  • 22 days holiday per year + bank holidays
  • Additional day off for your birthday
  • Pension scheme
  • A company centred around their core values of integrity, collaboration, enjoyment, approachability and reliability

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