Customer Service Advisor - Fluent Finnish

Job Description

Customer Service Advisor- Fluent Finnish / Working from home / £21450Hours: Monday to Friday 7.45am to 4.15pmOur client is looking to appoint a Finnish SpeakingCustomer Service Advisor. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product companyspecialising in Beauty and Grooming, Household care products and Health and Wellbeing.The Job

• We are currently looking for new additions to our team on the P&G campaign. This is a fantastic opportunity for the right candidate where high standards of customer care will be essential.
• You will respond to queries and complaints regarding P&G products. You should be totally prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.
• There are potential opportunities within the range of our teams including Phone, Email, Chat, Social Media, and website reviews.

Key Responsibilities:

• You will handle inbound calls and emails, in a fast-paced contact centre environment. Your role will be to respond to queries regarding the clients products, complaints, advice seeking, and general customer service duties.
• You should be prepared to handle these contacts in an empathetic manner whenever necessary and to ensure that the customer is fully satisfied at all times.
• Every call will be a different challenge, so you will need to have the ability to effectively control the call, calmly and positively, with active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge,you will provide the first-time resolution of every call, ensuring a positive customer experience.

Candidate Requirements / Additional Information:

• To provide such support, we are seeking articulate individuals who are confident communicators.
• Fluent Finnish Speakers with customer service experience and IT literate.

Benefits of being a Customer Service Representative

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £1200 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

What will we give you Well, theres plenty, where do we start

• Paid classroom based training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but dont worry,we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• The chance to showcase your skills and fast track your career through our internal progression path.

Anything else that we have to offer Always, and just to name a few........

• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days - 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony - 20% off Mobile Phones
• Ray-Ban - 20% off

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Keyskills :
Finnish