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Customer Service Advisor

Success Search Limited
Job LocationLondon
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor(Reporting to Helpdesk Team Leader)London, EC1£22,000-£25,000PermanentDo you want to work in a fun, smart, and innovative environment where you will be challenged and inspired Come and join our clients top performers in providing the highest quality intelligent workplace services and document management to our customers. They are always on the look-out for talented people who share their values to join the team.#LifeAt

  • "learning company" culture, including personal development opportunities ranging from lunch & learns to classes, conferences and courses
  • Annual Incentive Trip for High Performers Club. Previous location examples: Dubai, Iceland, Skiing
  • 25 days annual leave
  • Company Pension Scheme
  • Employee Assistance Programme
  • Full Virgin Gym Membership
  • Season ticket loan
  • Friday 4pm drinks
  • Kudos incentive rewards
  • Offices in trendy area of London
  • Fresh fruit weekly
  • Champagne & Turkey at Christmas
    • The Companys Vision & Values:Being innovative, being agile & responsive, acting with integrityEngaged employees and a great employee experienceWinning our clients loyalty, winning our clients businessGrows the business creating new opportunities for everyonePurpose:First point of contact for customers requiring support. Providing a personal service via phone and email and resolving clients print related issues quickly and to a high standard whilst representing the Company brand.Key responsibilities:
  • Liaising with customers, troubleshooting software and hardware issues with printers
  • Inbound customer service - logging engineer calls and following through to resolution, ensuring SLAs are met
  • Contacting customers with ETA’s and ensuring engineers are meeting contracted response times
  • Identifying and troubleshooting communication problems with the reporting software
  • Verifying consumable tickets and generating orders
  • Perform root cause analysis on manual consumable tickets and break/fix tickets
  • Handling CRE and Account Manager queries
  • Training new starters
    • Knowledge, Skills and Experience:
  • Strong MS office (intermediate level)
  • Educated to A level standard or equivalent
  • A strong communicator and excellent team player
  • Candidates must have excellent attention to detail, be well organized and understand how to work to tight and at times demanding timescales
  • Full training will be given however the ability to demonstrate previous experience of communicating with customers in sometimes high pressure situations would be advantageous
    • Competencies:InnovativenessCommunication and Interpersonal UnderstandingStriving for AchievementOrganisational AwarenessWork ManagementTeamworkingStrong customer focusConfidentDeadline driven*For this role Success Search is acting as an Employment Business* Required skills
  • Communication Skills
  • Customer Service
  • Helpdesk
  • Positive Team Player
  • Prioritisation

    • Keyskills :
    Communication Skills Customer Service Helpdesk Positive Team Player Priitisation

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