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| Job Location | London |
| Education | Not Mentioned |
| Salary | 31,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Acorn by Synergie is currently seeking an experienced part-time Customer Service Advisor on behalf of their client based in Holborn, London. Contract: Full-time, permanentLocation: Holborn, London (office-based)Salary: £31,000 per annum.Role responsibilities:* Input telephone lens orders* Inform customers of delays, stock issues* Resolve glazing and uncuts queries* Help to resolve EDI issues* Offer advise on lenses* Answer general inquiries on promotions* Receive and make telephone calls* Progress chase* Liaise with sales force* Work in despatch function when required* Log and record CS KPI targets * Expedite urgent orders using CRM expeditor function* Order point of sale/instrument parts using AS400* Resolve technical issues using help desk function if necessary* Contact account managers with any account related issuesEssential requirements:* Customer focused with excellent telephone manner* Excellent PC and administration skills* Good communication skills - confident and clear Telephone communication* Attention to detail* Previous Experience of having worked in a Customer services environmentDesirable:* Previous knowledge of working alongside or in a manufacturing environment* Understanding of optical principlesFor more information on this job role, please get in touch with Coral Jenkins on or on Acorn by Synergie acts as an employment agency for permanent recruitment.
Keyskills :
Customer Service AdvisorOpticaloffice based