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Customer Service Advisor (12 month Maternity Contract)

Thomas Brown Recruitment
Job LocationLondon
EducationNot Mentioned
Salary£20,000 - £21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Global cosmetics company based central London are looking for a dynamic and experienced Customer Services Advisor to join their team for a 12 month maternity contract.

  1. Responsible for answering calls into Customer Service in a timely manner to maximize service levels . Answer questions effectively in accordance with company guidelines using own judgment.
  1. Respond to emails received into Customer Service, Agreements, Orders in clear & precise manner. Answer questions effectively in accordance with company guidelines using own judgment.
  1. Process new Independent Beauty Consultant Agreements using Ecom System. Release orders daily to 3rd party provider.
  1. Print, collate & process orders received via email from the Independent Sales Force and staff
  1. Process Product Replacements & Order Discrepancies
  1. Maintain Independent Sales Force information on in-house system (Front Office)
  1. Tracking deliveries and arrange re-delivery of parcels that have been returned to Company by liaising with the warehouse staff and Independent Sales Force
  1. Maintaining and archiving of department files in accordance with Records Management procedures
  1. Ensure that details of all procedures and programmes are kept up-to-date within the department by liasing with other departments.
  1. Actively contributes to all Outbound Call requirements to support various campaigns within the company and the Independent Sales Force.
  1. Expected to meet both individual and departmental KPI target on a monthly and yearly basis.
  1. Actively contributes to all Outbound Call requirements to support various campaigns within the company and the Independent Sales Force.
  1. Expected to meet both individual and departmental KPI target on a monthly and yearly basis.
PLEASE NOTE THIS IS A 12 MONTH MATERNITY CONTRACT.ALSO YOU MUST BE ABLE TO WORK BETWEEN THE HOURS OF 8AM - 6PM (Normal hours 9.00 - 5.30pm but flexibility required)KNOWLEDGE, SKILLS AND ABILITIESIndicate the required minimum level of education, experience and skills generally required to successfully perform the responsibilities of the position.EducationCompletion of Secondary Education with A-C grades in at least 5 subjectsExperiencePrevious relevant experience in Customer Service role is essential
  1. Computer skills to include Outlook, Excel, Word, Access & PowerPoint. Also, have the ability to learn and fully understand the in-house computer system (full training will be provided on this)
  2. Must have clear & precise communication skills
  3. Understanding of Customer Relations environment and the importance of 100% service with a positive Can do Attitude’
  4. Must be able to work as part of a team, but equally be independent in thought process and judgment. To effectively liaise with other departments to obtain information.
  5. Will be required to attend major company events with the possibility of an overnight stay (Approximately 2 per year)
Required skills
  • Calls
  • Customer Service
  • Orders
  • Records
  • Sales

    • Keyskills :
    Calls Customer Service Orders Recds Sales

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