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Customer Service Administrator

Job LocationLondon
EducationNot Mentioned
Salary£24,000 - £26,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

*Customer Service Administrator - Global Beauty, Cosmetics & Personal Care Company, Acton London*Job Opportunity: Customer Service AdministratorJob Type: Full-time (Mon-Fri, 9:00 am - 5:30 pm)Contract: PermanentLocation: Acton, LondonSalary: £24,000.00 - £26,000.00 per yearBenefits:

  • On-site parking
  • Free Product allocation (£77.00 per month)
  • Discount on all products
  • 33 Holidays (Including Bank Holidays)
  • Birthday day off
  • Pension
About the Role:Our client a Global Beauty, Cosmetics and Personal Care Company, are seeking a passionate Customer Service Administrator to join their customer care team in West London.Job Scope:As a Customer Service Administrator, you play a pivotal role. Responsibilities include engaging with customers regarding orders and queries, identifying and promoting products over the telephone and via email.Key Responsibilities:
  • Respond to customer inquiries and complaints promptly.
  • Maintain a high level of product and service knowledge.
  • Develop and implement effective programs to retain and grow the customer base.
  • Process and monitor web, telephone, and internal orders, as well as handle refunds or compensation via web chat.
  • Provide support with stockist and distributor orders.
  • Process Amazon orders and manage returns or any other queries.
  • Monitor the sale order process from start to finish, ensuring timely dispatch and liaising with the production and warehouse teams when needed.
  • Organize and oversee logistics and necessary paperwork.
  • Be a Health and Safety champion.
  • Ability to commute to West London reliably.
Experience required:
  • Customer Service / Sales Administration / Customer Care
  • Proficiency in Microsoft Suite of products
  • Familiarity with SAGE 50 or 200 (would be a benefit)
**CLICK APPLY NOW TO BE CONSIDERED FOR THIS POSITION**

Keyskills :
ComplaintsCustomer ServiceOrdersQueriesSales

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