Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Response Officer

LA Recruiters
Job LocationLondon
EducationNot Mentioned
Salary22.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 3 months

Job Description

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of a CUSTOMER RESPONSE OFFICER, details as followsJob Purpose

  • To coordinate or undertake customer liaison and communication in relation to customer complaints, including Ombudsman, MP and Member enquiries.
  • To coordinate or undertake the proper investigation of complaints and implementation of steps to put the matter right.
  • To continually monitor complaint performance, and to take steps to ensure its improvement
Responsibilities
  • To advise customers and their representatives about the complaints process.
  • To investigate complaints, including meeting complainants and contractors face to face to understand the issues at hand and facilitate the resolution of complaints.
  • To keep complainants advised of progress by acknowledgement, letter, email or telephone as necessary.
  • For complaints that you do not personally investigate / respond to, to allocate to the appropriate officer for action.
  • To monitor and progress-chase unresolved cases within the service, to ensure prompt action taken to resolve complaints and to liaise with staff and senior managers.
  • To be the point of contact for the service for complaints that are escalated to the Final Resolution stage (or Ombudsman), to provide whatever assistance, clarity, information, advice or further investigation that is required. To communicate with externaland internal investigators, managers and other staff.
  • To monitor the quality and content of responses, ensuring that areas of complaint are effectively covered and that complainants are made aware of their right to pursue their concerns further and how to do so. To advise relevant managers of any shortfallin the standard of responses.
Essential Requirements
  • Educated to GCSE level with GCSE level pass in Maths and English or
  • Substantial experience in complaints handling relevant to the post.
  • Knowledge of complaints handling and resolution.
  • Experience of dealing with the public in challenging situations.
  • Good knowledge of parking enforcement and contract management.
  • Knowledge of the legal framework covering parking enforcement, representations and complaints.
  • Understanding of the Councils equalities policies and their application in relation to the complaints function.
If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP.

APPLY NOW

Customer Response Officer Related Jobs

© 2019 Naukrijobs All Rights Reserved