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Job Location | London |
Education | Not Mentioned |
Salary | £50,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Title: Customer Operations ManagerLocation: London (Remote working at the beginning) Salary: Up to £50K basic depending on experienceLanguage: English Sector: Travel and Tourism, Customer Contact CentreThe Company: Our client is an online travel agency (OTA) who are now on a fast growth track to create a new, customer friendly travel platform. This is a key role to help set up their customer contact centre from scratch.This is an exceptional opportunity in that your role will directly impact the culture and ethos of the business to make it much more customer experience orientated, ensuring that all customer "touch points" are meaningful, warm, positive and help in business referral and growth.Duties: You will be designing and documenting the FRAMEWORK for a new customer contact centre. This will include laying down all training and recruitment processes, as well as KPIs that will be rolled out across the customer contact centre.SETTING UP TEAM MANAGEMENT PROTOCOLS
Keyskills :
manager call centre customer service team leader contact centre customer contact