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Customer Insight Specialist

Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £45,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you want to join a retail brand that is a market leader in their fieldDo you have a passion for studying and crunching the numbersInterested in shopper behaviour and predicting trendsOur client is looking for a new Customer Insight Specialist to join their CRM team. Due to the companys continued growth they are now looking to capitalise on and sustain this success. Within the position for the Customer Insight Specialist you will be the go-to person for all data and analytics around company performance and consumer trends. You will be responsible for analysing customer, product, e-commerce and retail data. You will identify opportunities for future company growth. As the Customer Insight Specialist you will be supporting the Business Development Manager in analysing market opportunities as working alongside the CRM Manager to form presentable data.Responsibilities:

  • Working with data from - Customer data platform, Power BI, Microsoft Dynamics AX.
  • Forming presentable data for the management team
  • Drawing out the commercial implications of any data
  • Providing customer performance visibility to all departments - working with sales, marketing, e-commerce and customer service
  • Develop and segment CRM data to predict and grow trends
  • Analyse consumer/ customer feedback
  • Identifying new consumer that could be reached and how
  • Providing structured and clear - monthly and quarterly data reports
  • Experience needed:
  • High level qualification in Mathematics (A Level/ or higher)
  • Data Driven
  • Experience of working with e-commerce data
  • 2:1 degree or above
  • Ability to use Tableau
  • Good grasp of at least one programming language - Python, Java, Scala, SQL
  • Best in class Excel skills
  • If this fits your skillset and youd be keen to explore then please get your application in today! Required skills
  • Power BI
  • Microsoft Dynamics AX.
  • Working with data from - Customer data platform
  • Keyskills :
    Power BI Microsoft Dynamics AX. Wking with data from - Customer data platfm

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