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Customer Engagement Marketing Manager, Amazon Shipping

Amazon Talent Acquisition
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you interested in creating the future of e-com delivery Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not justAmazon, but the entire industry.We are looking for a smart, data-driven Customer Engagement Manager who is able to fully own the Pardot campaign implementation of the automated lifecycle as we build towards a self-service end-to-end customer journey, across Onboarding, Retention and Growth.The ideal candidate have excellent content skills, able to grasp the brand voice to build HTML templates, joining the dots between customer/business needs, segmentation and campaign infrastructure within Pardot initially, while expanding into a multi-channelapproach as we grow.Key responsibilities:

  • Owner of external-facing lifecycle content with a high written communication bar, building Pardot HTML email templates.
  • Creating email workflows, managing and optimizing segmentation for both inclusions and exclusions.
  • Working with BI and tech teams to refine segmentation.
  • Listening to business requirements and customer feedback to build and refine nurture.
  • Developing the customer lifecycle across existing and new channels (e.g WhatsApp, account banners).
  • Developing WW campaign playbooks for multi-country rollout.
BASIC QUALIFICATIONS
  • Bachelors degree in Marketing, Business, or relevant field of study
  • Strong commercial accumen
  • Experience in managing customer-facing comms/content.
PREFERRED QUALIFICATIONS Preferred qualifications
  • Motivated self-starter who flourishes with working in ambiguous, complex and challenging environments of a rapidly evolving business
  • Strong written and verbal communication skills
  • Ability to manage multiple parallel projects and deliver quality releases on schedule.
  • Experience with building campaigns in marketing automation systems (e.g. Pardot/Marketo).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact theApplicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial + (tel:+). If calling from Ireland, please dial + (tel:+).

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