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Customer Champion Cat Food

Additional Resources Ltd
Job LocationLondon
EducationNot Mentioned
Salary£23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Champion (Cat Food) - LondonSalary: Starting from £23,000 per year (depending on experience)Term: Full Time, PermanentThe Company:The company is a recently established world-leading personalised nutrition and wellness brand for cats and their cat parents.This is an opportunity to get in at ground zero in a wide-open market and fast growth business - to join and work with an ambitious teamThe Role:Youll have as much responsibility, ownership and autonomy as you can manage.You will be the eyes and ears of the company, talking to cat parents (and prospective new customers) daily and coming up with ways to ensure they are educated and delighted with our clients product and service. You will play an instrumental role in ensuring customer retention remains high as they continue to grow, by being a face and voice to cat parents across multiple channels including social media, live chat, phone and email. Youll have an opportunity to share and celebrate their joys, support their journey and rectify any problems that come up.With a role on the frontline, you play a vital role in feeding back what parents are saying to all areas of the business including Operations, Tech, Brand & Marketing.Essential Personal Qualities:

  • Youre a cat parent and view them as a member of the family
  • Youve got hustle and you’re made of grit
  • Youre an excellent communicator both written and verbal
  • You can work independently as well as part of a team
  • Youre kind, empathetic, caring and love to help people
  • You are a keen problem-solver
  • You act with integrity, transparency, directness and humility
    • Nice to have:
  • Experience with Zendesk, Shopify, Hootsuite, Infusionsoft and/or Klaviyo will help you hit the ground running
  • Youve previously worked in a D2C customer service role
  • You’ve worked closely with other teams in the business (such as Tech and Operations) to resolve problems with the product, website or delivery etc.
    • On Offer:
  • Competitive salary, starting from £23,000 per year (depending on experience)
  • MacBook
  • 25 days holiday (pro-rated)
  • Small close-knit team
  • 50% employee discount on our products
    • Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Required skills
  • Sales
  • Pets
  • Cats
  • Customer Champion
  • Cat Food

    • Keyskills :
    Sales Pets Cats Customer Champion Cat Food

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