Custodial Administrator

Job Description

ObjectiveA Custodial Administrator provides administrative support as part of the custodial team who service clients comprising fund managers, financial advisers and investors. A Custodial Administrator is involved with the coordination and implementation of officeprocedures and will be delegated responsibility for looking after various clients and specific projects and/or tasks. As experience is gained and where circumstances dictate, a Custodial Administrator may be required to oversee and supervise the work of newjoiners and junior staff.The role entails completion of a number of important processes from data entry, where accuracy is of utmost importance, to the running of anti-money laundering (AML) checks and following data protection procedures and other regulatory requirements. Mostwork involves data entry and processing, written and oral communication, and typing. Custodial Administrators must have excellent organisational skills and the ability to multi-task and work well under pressure.Administrator Key ResponsibilitiesCustodial Administrators should:

• Carry out procedures relating to custodial operations; processing investor applications,checking AML and updating the Microsoft Dynamics CRM system ("CRM") ;

• Assist with systems updates including the CRM and AML solution;
• Ensure compliance with anti-money laundering procedures and that all appropriate checks have been undertaken and relevant documentation has been provided with application as applicable;
• Work closely with Fund Managers to action all new and existing custodial agreements;
• Create daily investor spreadsheets from the CRM system to distribute to Fund Managers;
• Respond to complaints or escalate as appropriate and where possible resolve any issues;
• Complete daily cash reconciliations for each Fund/Company;
• Complete other ad-hoc functions as requested;
• Report to and assist the Custodial Manager as and when required;
• Handle telephone and email enquiries;
• Photocopy and print various documents, sometimes on behalf of other colleagues;
• Organise and store paperwork, documents and computer-based information;
• Liaise with staff in the custodial team, other departments and with external contacts;
• Use the CRM system to maintain internal databases and reconcile investment information; and train and supervise junior staff as required and delegate work as required.

The above list is indicative only and not exhaustive. Custodial Administrators will be expected to perform all such additional duties as are reasonably commensurate with the role. In discussion with the Custodial Manager, the Executive Director (Operations)may amend these responsibilities from time to time in line with changing organisational strategy, structure and roles.Personal QualitiesCustodial Administrators should be:

• Highly organised and aspire to be key to the smooth running of an organisation;
• Self-motivated and trustworthy.
• Transparent and have high integrity and high ethical and moral standards, including admittingwhen mistakes have been made and not misrepresenting themselves for personal gain;

• Exhibit strong interpersonal and relationship building abilities to cultivate relationships both internally and externally, work effectively and build trust with others and interact comfortably across all levels of the organisation;

• Reliable and willing to provide support to others in need;
• Willing to be the champion for an idea or a position and comfortable working on potentially tough assignments;

• Able and willing to listen and engage effectively;
• Be able to work independently and to effectively manage high volume workload with set deadlines;

• Manage their own time well in order to complete allocated tasks on time and to a high quality;
• Take responsibility for more complex problems and maintain focus until a viable solution can be found.

Custodial Administrators would preferably have:

• Attained a graduate degree;
• Relevant experience with data entry, CRM systems, customer service and administration in financial services;
• Excellent IT skills (MS Office, in particular, MS Excel) ;
• Good sense of how the business works; and
• Be aware of how the role contributes to the success of the business.

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