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CTS VIP Engineer / 2nd Line Desktop Support Engineer VIP

Aon
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

ResponsibilitiesCTS VIP Engineer / 2nd Line Desktop Support Engineer VIPWe’re hiring!Aon are currently recruiting a CTS VIP Engineer / 2nd Line Desktop Support Engineer VIP to join our team in London. The CTS VIP Engineer / 2nd Line Desktop Support Engineer VIP will be primarily responsible for supporting the business by providing technical support to all Aon business entities within the deskside environment; appropriately communication to internal and external parties during BAU or Work Request based activities, assisting with the delivery of IT projects.About AonHeadquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.Aon is an equal opportunities employer. Aons recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.About the Role Your impact as a CTS VIP Engineer / 2nd Line Desktop Support Engineer VIP:

  • supporting and maintaining all deskside technologies,
  • second line troubleshooting of IT incidents raised by colleagues through our Global Service Desk,
  • prioritising workload and managing colleague expectations,
  • managing and documenting daily workload using our IT Service Management tool,
  • taking ownership of incidents/requests and collaborating with third parties, where necessary, until fulfilment,
  • responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries,
  • managing stock control at all offices, ensuring appropriate levels of IT stock are held,
  • supporting deskside equipment relocation and provision onsite and between offices,
  • assisting in maintaining security of Aon IT hardware assets,
  • accurate maintenance of the asset management database,
  • handling the recycling of redundant IT hardware, following agreed disposal processes with third parties according to WEEE regulations,
  • providing mentoring for junior staff, with documentation, processes, and queue management.
  • proactively participating in internal meetings,
  • assisting in maintaining full legal complicity of Aon installed software,
  • participating in training to add to the overall skill levels of the Colleague Technology Services team,
  • providing L1 and L2 support at tech bars as and when required,
  • frequently travelling between Aon offices throughout the region providing L2 deskside support, as and when required,analysing and producing data for Aon man...

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