CRM Project Manager / Consultant

Job Description

Purpose of the role Hart Square is a leading provider of consulting services to non-profit (NFP), professional membership and fundraising organisations, charities, trade associations and the education and healthcare sectors. We enable non-profit organisations to maximise theirinvestment in Customer Relationship Management and other technologies by offering a range of professional services and consultancy.Working with us opens up the opportunity to work with some of the most prestigious and worthy organisations in the non-profit sector, where your talent can be put to work enabling them to deliver on their objectives and causes. Responsibilities You will be responsible for leading multiple large and small projects that deliver business transformation through digital and technology enabled change. This will often mean running projects concurrently, i.e.one or two days per week on one project, withanother two or three days on another. We believe that Customer Relationship Management (CRM) is a combination of strategy, people, processes and culture, underpinned by technology. Your role is to maximise our clients investment in CRM and associated technologiesthrough our portfolio of services, which include building business cases for investment, requirements gathering for new technology, business process reviews, procurement and technology partner selections, CRM and digital implementation project management support,as well as benefits realisation.Requirements Experience:Experience in the non-profit sector is a mustKnowledge of modern Client Relationship Management (CRM) systems and digital engagement tools

• • Knowledge and practical application of different project management tools.
  • Experience of delivering two or more of the following types of projects

• business case for investment
• requirements gathering for new technology
• business process review
• procurement and technology partner selections
• CRM and/or digital implementation project management
• Strong analytical, commercial skills and business acumen
• Strong project management skills
• Prince 2 Foundation qualified

Commercial Acumen: Essential: Understanding of what it takes to deliver a commercially viable project and principles of utilisation managementDesirable: Experience in consultancy work Quality Delivers high quality written work, with excellent attention to detail, as well as high quality confident verbal communication skills Motivation Ability to work alone, take ownership and accountability to offer proactive solutions to client issuesEnergetic and enthusiastic with a strong will to succeed Judgement Ability to consider and explain risk and the impact of opting for particular options or delivery outcomesLearns from experience and is using this experience to generate business improvements Credibility and communication Builds effective relationships with teams and stakeholdersCommunicates clearly and conciselyCan facilitate discussions between individuals or groups in internal and external contextCan adapt style of communication to persuade and influence different audiencesKeeps relevant parties informed of progress and costs both verbally and through written reports Excellent presentation skills to large audiences Resilience Can balance and prioritise conflicting demands while maintaining good judgement and a sense of perspectiveRemains balanced and rational in dealing with others at all timesDemonstrates physical and mental resilience in stressful and challenging situations Teamwork Demonstrates energy and team spirit that enhances goal attainmentContributes to an open and supportive culture Organisation Manages own time and completes multiple tasks/assignments with potentially competing deadlinesDocuments tasks and procedures and works in a logical and methodical wayRegularly communicates on progress with both internal and external project stakeholdersBenefits OUR MISSION

• Helping amazing organisations achieve remarkable things.

OUR VISION

• To build digital and change capability within the non-profit sector
• To provide leadership, strategic guidance and educational content which empower non-profits to make good decisions
• To develop and deliver high-quality products, content and services which provide value to non-profit organisations
• To offer careers to talented people serving the non-profit sector as part of a collaborative organisation

OUR VALUES

• We treat all our clients and partners equitably, regardless of size or scale, maintaining our values, quality, and impartiality
• We always put our clients best interests first
• We add ongoing value by constantly innovating and evolving our services
• We influence, lead and engage with all stakeholders to ensure we deliver desired outcomes
• We are our clients critical friend; providing support, advice, and expertise to ensure the best project outcomes
• We are a flexible and adaptive team, eager to learn and to take on new challenges

Working as a Practice Hart Square works as a Practice where all consultants receive support, training and mentoring in our tried and tested methodology. Whilst we expect a high level of self-sufficiency and independence when delivering projects, each project has a dedicated supportstructure within the Practice, where you will be able to contribute and share advice, knowledge and good practice.

Keyskills :
business analystconsultantProject management