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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Bringing that feel-good energy.Were the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. Were moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.Are you an experienced CRM marketer enthusiastic to join a sustainability-minded brand Full of ideas and passion Are you comfortable with a great deal of freedom to pursue opportunities far and wide Love fast-paced environment Then E.ON Next is rightfor you.We are looking for an experienced CRM department Manager to build a CRM function within the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter andcommercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands.You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart meter booking or telephony demand reduction, translating business goals into CRM KPIs and initiatives.Using your data background, you’ll take the lead in implementing persona-specific communications, define an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial andengagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns.You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customer journey mapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation of a CRM toolkit and campaign automation.You’ll have freedom in establishing the CRM function and be required to proactively identify gaps to fill to create a lasting foundation. You’ll be responsible for managing vendors and handling budget to fulfil annual customer communications quotas. You’llbe empowering a team of CRM campaign managers and in-life communications editors, taking charge of their career progression and performance. Your ability to operate in a high-pressure environment and uncertain marketing means you’re able to re-prioritise andhandle multiple topics simultaneously.Here’s a taste of what you’ll be doing