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Job Location | London |
Education | Not Mentioned |
Salary | £32,000 - £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Job Title: Corporate Complaints and Insight Co-OrdinatorContract Type: PermanentSalary: £32,000 - £35,000 per annumWorking Hours: 35 per weekWorking Pattern: Monday to FridayLocation: Camden, London - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make a Corporate Complaints and Insight Co-OrdinatorThe Corporate Complaints & Insight Coordinator role is pivotal to the success of delivering a first-class customer experience at Riverside. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brandambassador for the team, you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement.About youWe are looking for someone with experience of working within the social housing sector and have knowledge of Housing Ombudsman Service roles and responsibilities.Why RiversideOne Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfillingand rewarding lives.We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: