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Content Governance Manager 12-Month Fixed-Term Contract

Careers In Group
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

End dateMonday 11 December 2023Salary range£66,861 - £74,290Agile Working OptionsHybrid WorkingJob descriptionJOB TITLE: Content Governance Manager (12-Month FTC)LOCATION: LondonSALARY: £66,861 - £74,290HOURS: Full TimeDURATION: 12-Month Fixed-Term ContractWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.About this opportunityLloyds Banking Group works with a third-party content governance tool, which helps writers produce high-quality, clear and accessible content that’s on brand and in line with the Group’s editorial and brand guidelines.Youll work with the third party and with the Group’s many content creators to make sure that the technology continues to deliver value to its users.As Content Governance Manager, itll be your role to:

  • Know and understand the bank’s editorial and brand guidelines and how these are applied across the entire customer experience.
  • Work closely with the third party at both a strategic and a granular level to make sure the tool is supporting us to deliver on the above point.
  • Collaborate with content writers and business SMEs to define, set up and maintain target rulesets and guidelines within the tool.
  • Create and maintain sets of terminology within the tool, to help writers stay consistent and on brand.
  • Understand how the Consumer Duty Customer Understanding regulations affect customer communications, and work with the Consumer Duty programme to make sure the tool is helping us stay compliant.
  • Promote and socialise the tool across the bank to expand the user base, including training of new users and run regular drop-in sessions for colleagues.
  • Act as the gatekeeper between our users and the third party - understand issues raised, create and follow up on support tickets, test bug fixes and new features before release.
  • Use data insights to help inform product evolution and/or behaviour change.
What youll need
  • Experience in written communications - as a content designer, copywriter or UX writer.
  • Experience of developing and maintaining business-wide content standards, style guides, voice and tone, and additional subject matter expertise.
  • An understanding of linguistics and an eye for fine detail.
  • A collaborative mindset ready to be a part of a busy multi-disciplinary team.
  • The ability and confidence to influence and manage multiple stakeholders at all levels across different disciplines.
  • A focus on customer-centred outcomes.
About working for us Our focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive Apply today and find out more!

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