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Content Governance Analyst 12-Month Fixed-Term Contract

Careers In Group
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

End dateMonday 11 December 2023Salary range£45,054 - £50,060Agile Working OptionsHybrid WorkingJob descriptionJOB TITLE: Content Governance Analyst (12-Month FTC)LOCATION: LondonSALARY: £45,054 - £50,060HOURS: Full TimeDURATION: 12-Month Fixed-Term ContractWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.About this opportunityLloyds Banking Group works with a third-party content governance tool, which helps writers produce high-quality, clear and accessible content that’s on brand and in line with the Group’s editorial and brand guidelines.Together with the Content Governance Manager, you will work with the third party and the Group’s many content creators to make sure that the technology continues to deliver value to its users.As a Content Governance Analyst it’ll be your role to:

  • Understand how the bank’s editorial and brand guidelines are applied across the entire customer experience.
  • Work closely with the third party at both a strategic and a granular level to make sure the tool is supporting us to deliver on the above point.
  • Work with the Content Governance Manager to understand how rulesets and terminology work.
  • Gain a deep understanding of the content tool’s analytics capabilities.
  • Produce data on language usage to feed into the evolution of the rulesets and terminology.
  • Produce team-level data for users across the bank, and proactively use data insights to inform product and/or behaviour change.
  • Understand how the Consumer Duty Customer Understanding regulations affect customer communications, and work with the Consumer Duty programme to make sure the tool is helping us stay compliant.
  • Use data to measure the quality, cost and value of our content and prove the tool’s ROI.
What youll need
  • Excellent written and verbal communication skills.
  • A proactive inclination and an eye for detail, able to interrogate data to identify patterns and solve problems.
  • The ability and confidence to articulate engaging insights to a range of audiences.
  • A collaborative mindset ready to be a part of a busy multi-disciplinary team.
  • A focus on customer-centred outcomes.
About working for us Our focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 28 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive Apply today and find out more!

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