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Community Manager AR Creators

Huntress
Job LocationLondon
EducationNot Mentioned
Salary£42.00 - £47.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

A Global Social Media Company based in London is seeking a Community Manager to join their team on a contract basis for 9 months.The experienced Community Manager will help guide and grow the creator community for their augmented reality platform. In this role, the Community Manager will lead creator engagement day-to-day across key community touch points and surfaces, such as the Forums and Group.Duties:

  • Community engagement & moderation
  • Understand the interests and behaviours of our community and how to best connect with them and keep them engaged
  • Liaise and manage processes with external moderation partners, including working in partnership to develop and implement best-in-class Community Management practices
  • Collaborate with internal stakeholders and cross functional partners to create, support and execute content
  • Product Operations: aggregate and report back on high frequency/volume creator technical feedback, bugs. Be an advocate for creators in product decision-making.
  • Research: surface insights from the community on a regular basis, and provide ad hoc input into research reports
  • Comms: flag and escalate sensitive community responses and provide recommended action
  • Engage with the product
  • Listen, observe, and understand the interests and motivational-drivers of the creator community
  • Act as a visible and vocal advocate for creators internally (across teams/stakeholders); channelling the voice of the community, and working with the UX Research team to facilitate feedback gathering in the community
  • Address the day-to-day needs of creators; spot opportunities for community inspiration, delight and surprise
  • Collaborate with internal stakeholders and cross functional partners to create and execute content, campaigns and initiatives, ensuring all content adheres to brand guidelines and community engagement best practices
  • Listen, observe, and understand the interests and motivational-drivers of our community and how to best connect with them and keep them engaged
  • Partner with Communications team to flag and escalate sensitive community responses and provide recommended actions
  • Test and analyse results to measure the effectiveness of our efforts, with an emphasis on continuous optimisation and iteration
  • Liaise and manage processes with external moderation partners, including working in partnership to develop and implement best-in-class Community Management practices
    • Skills and experience:
  • 5+ years of managing and growing large online creative communities
  • Passionate and knowledgeable about digital creativity and, ideally, the larger AR / 3D industry
  • Able to engage with novice and experienced creators, as well as surfacing creator feedback with our internal team
  • Experience prioritising tasks, manage deadlines, adapt with changing priorities, and balance short-term needs with long-term strategic initiatives in a fast-paced, ambiguous environment
  • Fluent in English
  • Someone who can build credibility with the creators, understand them, really help them get the support they need to advocate for them
  • Someone already/experience as a creator or using/working AR would really hit the ground running or candidates with experience using other 3D tools like 3d studio; maya.
  • They should have a proven track record of being a great community manager in additional to possessing 3d tools knowledge/experience
    • If you feel you fit the above criteria, please apply today.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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