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Collection Agent

Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Working hours: Monday to Friday - 8 hours per day between the hours of 8am to 8pm, only working 2 late shifts per week. 1 in 3 Saturdays which will be 9am to 5pmRole overview:We are currently looking for collection agents to join an existing project for a well-known Retail Bank. The role will be supporting customers who are in financial difficulty and completing income and expenditure forms, also dealing with a high volume ofcalls.Skills Required:

  • Previous collections, debt or arrears management experience
  • Experience of dealing with vulnerable customers
  • Good communication skills
  • Excellent telephone manner, empathy and client facing skills
  • Experience of dealing with customers in a regulated environment
  • Ability to demonstrate decision making using a holistic approach
  • Good MS Office skills
  • Previous contact centre experience

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