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Client Support/Administrator & Customer Services Consultants

MLR Associates
Job LocationLondon
EducationNot Mentioned
Salary£20,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • Client Support & Customer Services Consultants - Experienced and Trainee level opportunities
  • Training and on-going Development - Career Development opportunity
  • £20,000-£25,000 salary depending on experience
  • London Waterloo and Woking Surrey Locations
    • Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for Client Support/Administrators.Responsibilities:
  • Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
  • Assisting with the production of informative data as required by the Account Management and Customer Service Manager
  • Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
  • Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
  • Generate and complete reports for existing clients
  • Provide support and work closely with the Account Managers
    • Competencies:
  • Administration, Conveyancing or legal experience or Helpdesk or Customer Services or Claims
  • Great team player, a passion and desire to make a difference
  • Polite, articulate telephone manner
  • Excellent communication skills Willingness to learn and constantly develop technical skills
  • Flexible attitude around learning new software and implementing changes within the process
  • Problem solving, analytical and diagnostic skills
    • Required skills
  • Administrative
  • Administrative Support
  • Conveyancing
  • Customer Service
  • Supportive

    • Keyskills :
    Administrative Administrative Suppt Conveyancing Customer Service Supptive

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